HR Shared Services Specialist

A Day in the Life:

The HR Shared Services Specialist will be the face of the Human Resources function to employees and internal Human Resources stakeholders including HR Business Partners, Benefits, Compensation, Talent Acquisition, and Payroll.  The Specialist will provide excellent customer service through phone and digital interactions.  The Specialist will identify and implement process improvements, maintain a high focus on data entry accuracy and work to achieve the ultimate customer service experience through first call resolution. The successful candidate will have a passion for delivering an exceptional employee experience while maintaining the highest level of confidentiality. 

The role is located in Oklahoma City, OK. The salary for the position is $19.42/hour.

What You’ll Do:

• Assist employees via phone and digital by answering questions and updating items related to their employee record such as changes to direct deposit accounts, tax withholdings, and personal information changes
• Assist HR stakeholders via digital platform by processing/auditing cases related to employee assignments such as changes to titles, compensation, and reporting structure
• Attend assigned training classes to ensure knowledge base is current in order to provide consistent and accurate answers to our customers
• Maintain complete professionalism in all communications with customers and follow escalation processes when necessary
• Meet established department metrics for productivity, performance, and service 

What We’re Looking For:

• 6 months’ Customer Service experience, required
• 6 months’ Human Resource experience, preferred
• Proficiency in Salesforce CRM, Oracle HR, and ADP, preferred
• Proficiency in MS Office, required
• Excellent verbal and written communication skills
• Excellent problem-solving, critical thinking, and data entry skills
• Ability to maintain confidentiality
• Ability to multi-task in a fast-paced environment using multiple systems and applications
• Ability to work independently and in a team environment
• Ability to work under minimal supervision with a goal-oriented mindset
• Dedication to providing an excellent employee experience

What You’ll Get:

• Up to 40% off the base rate of any standard Hertz Rental   
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

  #ZIP

A Day in the Life:

The HR Shared Services Specialist will be the face of the Human Resources function to employees and internal Human Resources stakeholders including HR Business Partners, Benefits, Compensation, Talent Acquisition, and Payroll.  The Specialist will provide excellent customer service through phone and digital interactions.  The Specialist will identify and implement process improvements, maintain a high focus on data entry accuracy and work to achieve the ultimate customer service experience through first call resolution. The successful candidate will have a passion for delivering an exceptional employee experience while maintaining the highest level of confidentiality. 

The salary for this position is $19.42/hr.

What You’ll Do:

• Assist employees via phone and digital by answering questions and updating items related to their employee record such as changes to direct deposit accounts, tax withholdings, and personal information changes
• Assist HR stakeholders via digital platform by processing/auditing cases related to employee assignments such as changes to titles, compensation, and reporting structure
• Attend assigned training classes to ensure knowledge base is current in order to provide consistent and accurate answers to our customers
• Maintain complete professionalism in all communications with customers and follow escalation processes when necessary
• Meet established department metrics for productivity, performance, and service 

What We’re Looking For:

• 6 months’ Customer Service experience, required
• 6 months’ Human Resource experience, preferred
• Proficiency in Salesforce CRM, Oracle HR, and ADP, preferred
• Proficiency in MS Office, required
• Excellent verbal and written communication skills
• Excellent problem-solving, critical thinking, and data entry skills
• Ability to maintain confidentiality
• Ability to multi-task in a fast-paced environment using multiple systems and applications
• Ability to work independently and in a team environment
• Ability to work under minimal supervision with a goal-oriented mindset
• Dedication to providing an excellent employee experience

What You’ll Get:

• Up to 40% off the base rate of any standard Hertz Rental   
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

  #ZIP