EliseAI

EliseAI

AI-driven real estate and healthcare automation

Customer Education Specialist - Housing

Full-Time
$90k - $130k/yr

+ Equity

Mid
Boston, MA, USA+4 more

More locations: San Francisco, CA, USA | Austin, TX, USA | Chicago, IL, USA | New York, NY, USA

Hybrid

Work in person with the team 4–5 days per week; travel is required as needed for client training. Relocation packages are available.

About the job

Requirements
  • At least 4 years of experience in a customer-facing role, preferably in customer success, training, teaching, facilitation, or a related field.
  • Willingness to travel as needed to conduct in-person training sessions with clients.
  • Strong communication and presentation skills, with the ability to convey complex information clearly and understandably.
  • Technical proficiency and the ability to quickly learn and demonstrate expertise in the company's products or services.
  • The ability to build rapport with customers and establish trusted-advisor relationships.
  • Strong organization and attention to detail, with the ability to manage multiple priorities and deadlines effectively.
  • Willingness to work in person with the team 4–5 days per week.
Responsibilities
  • Conduct thorough onboarding sessions with new and existing customers to ensure they understand the products and how to use them effectively.
  • Develop and deliver engaging training sessions in person and remotely, tailored to each client's needs and preferences.
  • Seek customer feedback throughout the onboarding process, identify improvement areas, and implement strategies to address gaps or challenges.
  • Act as a liaison between customers and internal teams, advocate for client needs, and contribute to product enhancements based on user feedback.
  • Stay informed about industry trends and best practices in customer training and onboarding, and identify opportunities to improve the company's approach.
Desired Qualifications
  • Experience creating educational content, including videos, tutorials, and documentation.

About the company

EliseAI offers a SaaS platform that automates conversations and scheduling for businesses, with modules that connect to PMS, CRM, and calendar tools to keep data in sync. In real estate, it handles inquiries, lead qualification, tour scheduling (including self-scheduling) and virtual tours, while in healthcare it manages patient inquiries and appointment bookings. The system integrates with third-party apps and tracks outcomes such as 50% of tour appointments driven by its AI and 27% after-hours bookings. Its goal is to reduce manual work and speed up customer interactions to improve operational efficiency and satisfaction.

Company Size

501-1,000

Company Stage

Series E

Total Funding

$391.9M

Headquarters

New York City, New York

Founded

2017

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Simplify Jobs

Simplify's Take

What believers are saying

  • EliseAI reported $200 million ARR on June 10, 2026, with five straight 100% years.
  • July 20, 2026 Manhattan headquarters expansion supports hiring and enterprise growth.
  • September 2026 product launches widen upsell surface across leasing, maintenance, renewals, and healthcare.

What critics are saying

  • OpenAI and DOOR integrations commoditize EliseAI's interface advantage by 2027.
  • Housing revenue concentration leaves EliseAI exposed if major landlords consolidate vendor stacks.
  • Apollo's agentic actions create outage and liability risk if a workflow misfires during leasing.

What makes EliseAI unique

  • Apollo, launched September 3, 2026, executes property workflows inside existing permissions.
  • September 24, 2026 DOOR integration adds self-guided tours and keyless maintenance access.
  • EliseAI serves housing and healthcare, reaching roughly one in six U.S. apartments.

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Benefits

Equity in the company in the form of stock options

Medical, Dental and Vision premiums covered at 100%

Fully paid parental leave

Commuter benefits

401k benefits

Monthly fitness stipend

Fun company social events through our Elise and the City program

Unlimited vacation and paid holidays

Growth & Insights and Company News

Headcount

6 month growth

↑ 0%

1 year growth

↑ 6%

2 year growth

↑ 2%
Yahoo Finance
Sep 24th, 2026
EliseAI partners with DOOR to enable self-guided property tours and keyless maintenance access

EliseAI, an AI company automating housing systems, has partnered with DOOR (formerly Latch), a smart access technology provider for multifamily housing. The integration connects DOOR's OpenDOOR platform to EliseAI's AI-Guided Tours and Maintenance App products. The partnership enables prospects to tour rental units independently by unlocking doors themselves through the system. Residents no longer need to be present when maintenance technicians arrive, as the app unlocks units directly for dispatched workers. Access is controlled through timed codes and gated by vacancy status and resident permissions. "Our AI understands the operational context," said Minna Song, EliseAI's co-founder and CEO. The integration is now available across DOOR-enabled properties using EliseAI's products, requiring no additional hardware.

EliseAI
Sep 24th, 2026
EliseAI and DOOR team up so renters can tour units and get maintenance done on their own schedule.

EliseAI and DOOR team up so renters can tour units and get maintenance done on their own schedule. September 24, 2026 EliseAI, the leading AI company automating complex housing systems, today announced a partnership with DOOR (formerly Latch), a provider of smart access and building intelligence technology for multifamily housing. The integration connects DOOR's new OpenDOOR platform to two EliseAI products, AI-Guided Tours (AIGT) and Maintenance App, adding DOOR to the roster of property technology providers EliseAI integrates with across its product suite. The integration puts renters in control of when they move through a property. Prospects touring through AIGT can unlock doors themselves and see a unit on their own schedule, and residents waiting on maintenance service no longer need to be home to let a technician in. EliseAI's Maintenance App unlocks the unit directly for the technician dispatched through it, without a physical key or a staff member on-site. Access is provisioned through a timed code and gated by both vacancy status for scheduled tours and resident permissions for maintenance work order servicing, so teams can keep track of who entered and when to ensure the highest level of security. "Our AI understands the operational context, and working together with DOOR, it lets a prospect tour a unit on a Sunday afternoon without anyone meeting them there, and a resident get a leaky faucet fixed without taking the day off to let someone in," said Minna Song, co-founder and CEO of EliseAI. "That's less back-and-forth for the renter, and it frees up the property team to spend more time on higher-impact work." The OpenDOOR platform opens up the infrastructure to the property tech ecosystem to allow partners like EliseAI to connect their products directly to DOOR OS. "We believe the most valuable thing we can do with our platform is open it up. No single company is going to build every workflow a property needs, and we shouldn't try." said Ryan Salmons, Chief Product and Technology Officer at DOOR. "OpenDOOR gives partners like EliseAI a direct, documented way to build on top of DOOR instead of around it. Touring and maintenance staff get secure, reliable access, and operators get more value out of the infrastructure they already have in their buildings"

Analytics Insight
Sep 23rd, 2026
New York overtakes San Francisco as america's top tech talent hub.

New York overtakes San Francisco as america's top tech talent hub. New York has overtaken San Francisco as the US's largest tech talent market, driven by AI growth, expanding companies, and diverse industries, while mixed stock movements highlight changing technology-sector dynamics. Published on: 23 Sep 2026, 12:45 pm Updated on: 23 Sep 2026, 12:45 pm New York City has overtaken the San Francisco Bay Area as the largest tech talent market in the United States, driven by rapid growth in AI companies and the workforce supporting them. From 2022 to 2025, New York's tech workforce grew by over 30,000 workers. During the same period, San Francisco's tech workforce shrank by nearly 24,000 workers. The shift reflects New York's expanding role in the technology sector, supported by its diverse industries and proximity to customers. These factors have made the city an increasingly attractive hub for AI firms. AI firms expand in New York. EliseAI, an AI company, recently expanded its New York headquarters, highlighting the city's growing importance in the sector. AI is also reshaping work. While automation is taking over repetitive tasks, it is creating new roles in areas such as housing and healthcare. The changes are being felt across industries as companies adopt AI to improve operations and serve customers. Despite New York's growth, San Francisco remains a major technology center. The Bay Area continues to have a high concentration of tech workers and remains an important base for technology companies. US tech stocks show mixed movement. For readers tracking technology-sector stocks, Pluang's market snapshot as of September 23, 2026, at 19:52 WIB showed a mixed performance. Of 150 priced US tech stocks, 71 rose, and 72 fell. Notable movers included AppLovin Corporation, ticker APP. Its stock stood at USD 318.00, down 3.26% over one day. Pluang order activity for the stock was 20% Sell and 80% Buy. Expensify Inc., or EXFY, was priced at USD 2.42 and gained 2.98%. Its Pluang order activity showed 96% Sell and 4% Buy. Gartner Inc, traded under the ticker IT, rose 2.94% to USD 184.00. Order activity for Gartner was balanced, with 50% Sell and 50% Buy. The contrasting movements in the technology market come as New York strengthens its position as the leading US tech talent market, while San Francisco continues to retain a significant concentration of technology workers.

The NY Ledger
Sep 23rd, 2026
New York overtakes San Francisco Bay Area as largest US tech talent market by workforce size.

New York overtakes San Francisco Bay Area as largest US tech talent market by workforce size. New York has overtaken the San Francisco Bay Area as the nation's largest tech talent market by workforce size for the first time, as the artificial intelligence boom helps reshape where technology companies are hiring and expanding. CBRE's 2026 Scoring Tech Talent report found that New York's tech workforce grew by 30,640 workers between 2022 and 2025 to 394,300, while the San Francisco Bay Area's tech workforce shrank by 23,900 to 375,730. Fran Loftus, chief experience officer at New York-based EliseAI, told FOX Business that the numbers reflect what her company is seeing on the ground. "I definitely think New York has become a major AI hub," Loftus said. META'S MUSE BECOMES APP STORE'S HOTTEST DOWNLOAD "Walking down Fifth Avenue, seeing so many other AI companies, it's clear that there is a concentration of great AI technical talent here, which is exactly why we've grown our New York footprint." But why has New York become an AI hub? Loftus explained that being in New York puts the company close to both its customers and the people using its products, while the city's broad mix of industries gives AI companies access to workers with different types of experience. EliseAI, a New York City-based AI startup that automates workflows for housing and health care operators, recently moved into a new 109,000-square-foot headquarters in the former Tiffany & Co. building on Fifth Avenue, joining several other AI and tech tenants on the block. TRUMP REBRANDS AI, REJECTS 'GLOBALIST SCHEME' TO CONTROL TECH "New York's strength is its diversity of industries, which is amazing for us to pull from as a fast-growing company in AI," Loftus said, adding that the city is "a great place for AI catalysts." As AI becomes more prevalent across the economy, Loftus acknowledged that the technology is changing jobs. "You can say it replaces some, it creates others," she said. But she argued that in housing and health care, AI can automate repetitive or administrative work while employees move toward more complex responsibilities. "Generally, the organization structure is just changing to now give a lot of this work to AI and up-level the responsibilities of the teams that are managing these workflows today," Loftus said. CALIFORNIA ENTREPRENEUR WARNS BILLIONAIRE WEALTH TAX COULD TRIGGER 'GIANT SUCKING SOUND' OF BUSINESS EXITS When asked about growing concerns surrounding AI, Loftus said its real-world applications are key to evaluating the technology's impact. "I think when you're looking at the application of AI, and EliseAI in particular's application of AI, I think it's pretty clear that this growth is sustainable and the impact is positive to the end user, the renter or the patient," she said. For young professionals entering the workforce or looking to break into the tech industry, Loftus said they should take advantage of the AI boom. "There's a ton of opportunity," she said. "I think that the role opportunities for folks that are very entrepreneurial are massive in AI organizations like ours," she continued. NVIDIA'S JENSEN HUANG REJECTS AI DOOMSDAY FEARS: '2030 IS NOT GOING TO BE THE END OF THE WORLD' Loftus argued that as AI changes jobs in industries such as health care and housing, automating repetitive work could make some career paths more attractive. EliseAI itself is hiring across several markets, including New York, San Francisco, Boston, Chicago, Austin and Toronto, according to Loftus. She also said EliseAI recently surpassed $200 million in revenue and has doubled its revenue every year for the past five years, adding that its AI agents now support roughly one in six U.S. apartment units. While New York has become the largest tech talent market by total workforce, the San Francisco Bay Area remains a major technology center. According to CBRE, tech workers account for more than 10% of overall employment in the San Francisco Bay Area, putting it among North America's most tech-concentrated labor markets. Loftus also said EliseAI is expanding in San Francisco, even as New York remains its largest office.

Fox Business
Sep 23rd, 2026
New York overtakes San Francisco Bay Area as largest US tech talent market

New York has overtaken the San Francisco Bay Area as the largest US tech talent market by workforce size, driven by growth in artificial intelligence companies. According to CBRE's 2026 Scoring Tech Talent report, New York's tech workforce grew by 30,640 workers between 2022 and 2025 to reach 394,300, whilst the Bay Area's tech workforce shrank by 23,900 to 375,730. Fran Loftus, chief experience officer at New York-based AI startup EliseAI, said the city has become a major AI hub. EliseAI recently surpassed $200 million in revenue and has doubled its revenue annually for the past five years. The company recently moved into a new 109,000-square-foot headquarters in the former Tiffany & Co. building on Fifth Avenue.