Business Systems Analyst - CRM/Low-Code

Job Description

SmartDev is building a dedicated Creatio practice to deliver enterprise CRM programmes for banks and other regulated institutions. We are hiring systems analysts who will work as no-code configurators - and we fund your Creatio Academy certification to get you there.

This is not a role where you write a specification and hand it to a developer. You build the working system yourself, inside the platform: sections and objects, reference data, business processes in the BPMN designer, dynamic cases, Freedom UI screens, access rights and dashboards. You demo what you built to the client directly. On a low-code programme, analysts deliver the majority of the functionality, and the development team is reserved for the problems that genuinely need code.

• Configure sections, objects, reference data and the product catalogue for retail, corporate, Islamic and private banking business lines.
• Design and build end-to-end business processes in the BPMN designer, plus dynamic case flows for leads, referrals and opportunities.
• Build Freedom UI screens, forms, dashboards and reports that relationship managers actually want to use.
• Configure roles, organizational structure, record- and field-level access rights - a first-class discipline in a banking context, not a checkbox.
• Take part in fit-gap workshops: capture requirements from business SMEs, translate them into use cases, and flag where the product already solves the problem.
• Build proof-of-concept screens and demos for client gates and presales.
• Write and maintain the configuration documentation, and support SIT and UAT on what you built.
• Work with the solution architect and developers on the boundary between configuration and custom development.

Qualifications

• 1- 3 years as a systems or business analyst on enterprise system implementations (CRM, ERP, BPM, ECM). Implementation experience specifically — not support, not data analytics.
• BPMN at design level, not reading level. You can model an end-to-end process with gateways, parallel branches, timers and escalation — and explain why you modelled it that way.
• Relational data modelling fundamentals: tables, one-to-many and many-to-many relationships, lookups, normalisation.
• Hands-on configuration experience on any low-code, CRM or BPM platform (Creatio, Salesforce, Microsoft Dynamics 365, Pega, ServiceNow, Camunda, Appian, Mendix, Bitrix24, Odoo, 1C or similar)
• Experience configuring role models and access rights.
• Direct client-facing experience: running workshops, demoing your work, capturing and confirming requirements.
• Technical literacy without needing to be a developer: you can read a SQL query, understand REST APIs and JSON, and check a log.
• English at B2 or above

Nice to have

• Creatio experience or Creatio Academy certification.
• Banking or financial services domain knowledge.
• Experience at a systems integrator delivering to corporate clients.
• QA background on implementation projects — process knowledge from the testing side transfers well.
• UX sensibility for business applications: you care whether the screen you built is usable, not just complete.
• Bilingual or RTL interface experience.

Additional Information

What we offer

• Fully funded Creatio Academy certification (No-Code Analyst, plus Freedom UI and mobile workshops)
• A founding seat in a new practice: you help set how it works rather than inherit someone else's standards.
• An international enterprise banking programme as your first project, with direct client exposure from the start.
• A clear growth path — no-code configurator to senior analyst to low-code solution architect — with the certification track to support it.
• Competitive compensation, hybrid working, and a senior engineering organisation with regulated-industry delivery credentials (SOC 2 Type II, ISO 27001, PCI-DSS).

Benefits

• International working environment with AI-driven strategic direction.
• 20 days of annual leave – Hybrid working mode.
• Premium healthcare package with PVI and comprehensive annual health check-ups
• Competitive salary & 13th salary bonus
• Lunch allowance to fuel your productivity.
• Engaging company culture with fun activities
• Global collaboration – Work with both Vietnamese and international colleagues.