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Rapyuta Robotics

Business Data Analyst - Customer Success

Business AnalysisConfirmed live in the last 24 hours
Full-timeKoto City, Tokyo, JapanNo salary listed

About the Job

Requirements

  • Three to six years of experience in business analysis, solution analysis, product analysis, operational analytics, or related work.
  • Strong logical thinking and problem-solving ability.
  • Experience documenting requirements and collaborating with multiple teams.
  • Ability to understand both business workflows and technical systems.
  • Knowledge of trace-based or event-based systems.
  • Experience using analytics and dashboard tools such as Grafana, Elasticsearch, BigQuery, Power BI, or Tableau.
  • Basic SQL or Python skills.
  • Business-level Japanese and English proficiency.
  • Eligibility to work in Japan.

Responsibilities

  • Understand PA-AMR workflows and customer use cases.
  • Define requirements for traces, timestamps, event outputs, metrics, and dashboards.
  • Identify missing traces or unclear logic and request additions or changes.
  • Clearly document requirements for engineering and operations.
  • Analyze operational workflows, event timing, and KPI logic.
  • Validate whether existing traces and dashboards are sufficient.
  • Define how metrics should be calculated from system events.
  • Support root-cause analysis of operational and ROI-related issues.
  • Work with operations to understand on-site needs and issues.
  • Work with engineering to align on implementation approaches.
  • Ensure dashboards and analytical outputs reflect actual warehouse operations.
  • Help align priorities across teams.
  • Use tools such as Grafana, Elasticsearch, and BigQuery.
  • Support dashboard design and analytics definitions.
  • Organize data requirements for backend analytical outputs.
  • Ensure customer success can access the visibility needed to understand site performance.
  • Ensure engineering receives clear requirements for traces, metrics, and outputs.
  • Identify and resolve visibility gaps early.
  • Ensure dashboards reflect actual operational workflows.

Desired Qualifications

  • Experience in robotics, autonomous mobile robots, warehouse automation, logistics, or industrial software.
  • Experience translating operational issues into technical requirements.

About the Company

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