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Covéa

Insures households and businesses and reinsures insurers

Téléconseiller Santé Individuelle

Customer SupportPosted on Nov 13
Full-timeChauray, France

About the Job

Requirements

  • A BAC+2 qualification is required.
  • A successful first experience in customer relations is an advantage.
  • Knowledge of individual health insurance is an advantage.
  • Telephone and written communication skills are required.
  • Active listening and customer orientation are required.
  • Advisory and service skills are required.
  • The ability to make suggestions and adapt is required.
  • The ability to make decisions, provide arguments, and persuade is required.
  • The ability to work in a team is required.

Responsibilities

  • Handle incoming calls and support customers with high-quality service.
  • Inform, advise, and guide customers, agency advisers, telephone service teams, and healthcare professionals.
  • Manage contracts, including updates, explanations of benefits and contributions, electronic claims transmission, and card payments.
  • Ensure compliance with contractual and regulatory rules by providing reliable and relevant answers.
  • Identify commercial opportunities, including arranging appointments at agencies, to contribute to customer satisfaction and retention.
  • Handle customer dissatisfaction, escalate useful information, and propose process improvements.
  • Contribute to MAAF’s positive image by providing high-quality service.

About the Company

Covéa

Insures households and businesses and reinsures insurers

Covéa sells insurance to individuals, self-employed workers and businesses, and reinsures other insurers against losses from the risks they cover. Its French brands MAAF, MMA and GMF sell cover for vehicles, homes and business liabilities, alongside health insurance, life insurance and savings products. PartnerRe extends the group's reach into international reinsurance, taking on portions of other insurers' risks in exchange for premiums. Specialist subsidiaries handle assistance, legal protection and the investment of assets that back the group's insurance commitments. Covéa traces its origins to 1999, adopted its mutual group structure in 2003 and is headquartered in Paris.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Paris, France
Founded
1999

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