Ecommerce Site Merchant Coordinator

Overview

Coordinator, Ecommerce Site Merchant

Company Overview

Founded in 1818, Brooks Brothers is America’s oldest apparel brand, celebrated for timeless craftsmanship, innovation and style.  Our culture is grounded in our core values of integrity, teamwork, accountability and inclusivity.  We honor our heritage while embracing digital innovation to deliver an elevated, luxury shopping experience across every digital touchpoint.

Role Overview

The eCommerce Site Merchant Coordinator is responsible for the daily visual merchandising, product activation and customer journey optimization across brooksbrothers.com.  In this role, you will bridge merchandising vision and digital execution, ensuring seasonal campaigns, product collections and search experiences reflect our elevated brand standards while driving conversion and revenue. 

This role works cross functionally with Merchandising, Creative and Marketing teams to deliver on our 1818 Promise in our flagship store and to delight our customers with our digital shopping experience. 

Responsibilities

• Oversee the product activation schedule, ensuring new items go live the moment inventory and photography are ready.
• Collaborate with site merchandising managers to curate and sort product listing pages (PLPs).  You’ll balance aesthetics with business needs, seasonality, and promotional pushes.
• Conduct regular site audits to monitor color/size availability.  Proactively update the product detail page (PDP) to reflect real-time inventory shifts and improve PDP content for AEO visibility.
• Organize and monitor site navigation and filter attribute taxonomy to ensure customers can find exactly what they’re looking for with ease. 
• Optimize internal site search terms, redirects, and zero-result search terms to improve customer product findability.
• Proofread marketing emails and PDPs for absolute accuracy in copy and product availability.  You’ll manage PDP templates and ensure the brand voice remains consistent. 
• Utilize analytics and merchandising reporting tools to build weekly, monthly and ad-hoc reporting, monitor site KPIs, and help the team understand what’s working and where.  Identify opportunities to optimize the customer journey and driver improvements in conversion rate, average order value and inventory sell-through.

Qualifications

• 1-3+ years of experience in digital retail or eCommerce operations
• Bachelor's degree in Business, Merchandising, Marketing or related field
• Proven experience with enterprise eCommerce platforms (Salesforce commerce cloud/Demandware) and Product Information Management (PIM) tools.  Working knowledge of Contentstack or enterprise content management systems a plus.
• Hands-on proficiency with Google Analytics 4, Adobe Analytics, or similar web analytics suites to asses user behavior
• Exceptional attention to detail, strong aesthetic sensibility, and the ability to balance rigorous operational tasks with creative merchandising
• Ability to manage competing deadlines during peak seasonal holiday activations

What you get:

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on all Catalyst Brands merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

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Pay Range

USD $26.77 - USD $31.86 /Hr.