Clinic Supervisor

Where You’ll Work

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

Dignity Health Medical Group – Dominican, a service of Dignity Health Medical Foundation, is committed to serving the continuing health care needs of Santa Cruz County. Supported by the rich community history Dominican Hospital, our doctors provide convenient, personalized care to patients throughout the region along the full continuum of care. We operate 18 clinics in Santa Cruz County and feature more than 100 providers with specialties including pediatrics, oncology and hematology, plastic and reconstructive surgery, gastroenterology, OB/GYN, urology, physical medicine and rehabilitation, and urgent care. Santa Cruz County is 70 miles south of San Francisco and boasts great surf, sandy beaches, redwood-covered mountains and more.

One Community. One Mission. One California 

Job Summary and Responsibilities

As our Clinic Supervisor, you will oversee the staff (patient care team, front desk, records, and ancillary services) in the Pediatrics outpatient clinics who are caring for our patients.

Every day you will oversee a smooth flow of clinic operations, advocate for and mentor your team as you support them in reaching their full potential, aligning with our operational goals and objectives, assist with budget development and management to ensure cost-effective operations, and monitor the productivity and efficiency of your department. Every interaction is an opportunity to improve your understanding of a patient's needs, the needs of your patient care team, or the needs of your clinic.

To be successful in this role, you will be accountable and confident, an excellent communicator in one-on-one interactions and in front of groups, and be comfortable holding tough conversations, as you are responsible for the performance of your people and your clinic.

• Oversee smooth flow of clinic operations, acts as a resource to staff for operational needs, and handles day-to-day patient satisfaction concerns.
• Ensure your direct reports and department are positioned to deliver the best care possible to our patients.
• Recruit, hire, train, discipline and supervise staff, including performance evaluations, and competency assessments.
• Assist with budget development, management and issues cost effective operations.
• Monitor productivity and efficiency of your department.
• Mentor people on your team. Share your knowledge and confidence with the patient care team.

Job Requirements

Required

• Three (3) years of outpatient clinic experience
• High school diploma or equivalent
• Demonstrated ability to effectively supervise productive, engaged teams and work with providers. Knowledge of or ability to learn the budgeting process, management reports, accounting, purchasing and patient billing process and systems. Knowledge of computers, systems and software, including word processing, spreadsheet, database, clinical information systems, electronic medical records, billing systems, and other application packages. Health insurance knowledge of HMO, PPO and capitated risk plan contracts as they relate to providers and practices
• Is a visible and results oriented leader with a focus on doing what it takes to get the job done while ensuring strong interpersonal relationships; puts the interests of the organization ahead of personal interests. Employs a style that is transparent, credible, and focused on relationship building, influence, conviction and integrity. High degree of resilience, has a sense of urgency, is outcome driven and can thrive in an environment of rapid change while effectively managing pressure in an effective and professional manner. Excellent interpersonal and communication skills. Ability to express ideas effectively, both orally and in writing. Ability to demonstrate Dignity Health's values and exercise tact and diplomacy in dealing with others. Ability to effectively supervise and motivate others. Ability to work effectively and independently under pressure with minimal direction. Supports providing exceptional patient care within a highly regulated and constantly changing environment

Preferred

• Previous outpatient practice management experience strongly preferred.
• Previous experience in pediatrics or family medicine strongly preferred
• Previous lead or supervisory experience in a union environment preferred
• Bachelor's degree in business, finance or healthcare administration or related field, or equivalent combination of experience and education preferred
• RN or LVN license & experience preferred