Full-Time
Representative
Talent Acquisition
Concentrix
10,001+ employees
Global BPO offering customer engagement services
No salary listed
Philadelphia, PA, USA
Remote
 People & HR (1) |
|---|
- Associate's Degree in related field with less than one year of relevant experience preferred
- Effective communication skills, both written and verbal
- Ability to multi-task and meet timelines on deliverables; ability to work in a high-velocity environment
- Proficient in Microsoft Office
- Ability to handle confidential information with discretion and tact
- Knowledge of general office practice and business etiquette
- Ability to follow through on work assignments with limited supervision
- Responsible for assisting with the administration of recruitment programs
- Receive, screen, and file incoming resumes, background and reference checks
- Assist with scheduling initial screening interviews and coordinating with hiring managers for telephone interviews and/or face-to-face interviews with prospective applicants
- Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools
- Create new hire packets and schedule background checks and drug tests for prospective applicants
- Promote the Company image to candidates and external service providers
- Administer typing and math tests to prospective applicants, as necessary
- Coordinate travel arrangements for applicants, as necessary
- Provide general support for the TA department(s) and related stakeholders, as necessary
Concentrix provides global BPO and technology-enabled services to major brands, covering customer engagement, digital transformation, and IT services. Its offerings work by delivering end-to-end solutions that integrate AI, APIs, and advanced analytics to tailor services to each client, acting as a seamless extension of the business and ensuring consistent experiences worldwide. The company differentiates itself through large-scale, technology-driven capabilities, data-driven insights, and sector-specific expertise across technology, healthcare, finance, and retail. Its goal is to help clients achieve strategic objectives by accelerating digital transformation, improving customer interactions, and maintaining reliable, globally consistent service.
Company Size
10,001+
Company Stage
IPO
Headquarters
Newark, California
Founded
1969
Simplify's Take
What believers are saying
- Agentic AI commercialization can expand margins in voice and chat automation.
- Egypt expansion adds 11,000 jobs and five centers across multilingual delivery.
- Healthcare modernization and India leasing show demand for larger, sticky delivery programs.
What critics are saying
- Offshore CX peers compress pricing and pressure renewals in voice-heavy work.
- Agentic AI failures will blame Concentrix and delay regulated enterprise rollouts.
- Heavy dependence on Egypt and the Philippines concentrates labor and geopolitical exposure.
What makes Concentrix unique
- Concentrix combines CX, technology, and AI across 40 countries and six continents.
- It serves over 100 Fortune Global 500 clients across seven major verticals.
- Its NICE Platinum and Napier AI partnerships deepen regulated enterprise AI capabilities.
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6 month growth
↓ -9%1 year growth
↓ -9%2 year growth
↓ -9%Global Contact Center market Activity | june 2026. by King White, on Jun 4, 2026 7:00:00 AM Site Selection Group (SSG) tracks global contact center expansions, new openings, consolidations, and downsizing activity through ongoing market research across onshore, nearshore, and offshore locations. Our monthly data is designed to help contact center leaders better understand where the industry is growing, shifting, and recalibrating worldwide. May 2026 delivered one of the strongest months of the year so far, with more than 8,200 announced jobs across six new sites and expansions, and just a single closure on the books. The Philippines once again asserted itself as the dominant force in global BPO growth, while India attracted a high-profile industrial entrant and Honduras emerged as a notable nearshore story. On the U.S. side, the market remained quiet, with only a small BPO closure in Arizona registering activity. Through the first five months of 2026, SSG has tracked more than 29,600 announced jobs across 55 expansions and new sites globally, reflecting continued demand for scalable, cost-competitive delivery models despite ongoing automation headwinds. May 2026 Snapshot Year-To-Date Performance: January - May 2026 Top Expansion and New Site Announcements Closures and Downsizing Regional Highlights Philippines Leads Global Volume Again Concentrix's announcement of a 4,000-job new site in Quezon City was the largest single expansion globally in May and pushed the Philippines back to the top of the global leaderboard for the month. Year-to-date, the Philippines has captured a significant share of global BPO-led growth, reinforcing its status as the preferred destination for voice support, healthcare services, financial operations, and complex customer experience programs. Iloilo, Clark, Alabang, and the Manila Bay Area continue to attract operators alongside the established Quezon City and Makati hubs. India: An Industrial Entrant Changes the Mix BASF's 3,000-job new site in Hyderabad is an unusual entrant in the contact center absorption data - an industrial company standing up a sizable customer-facing or shared services operation in one of India's most established tech and BPO markets. This move reinforces that India remains a first-call destination for global enterprise operations at scale. Hyderabad's labor pool, infrastructure, and cost profile continue to attract large-footprint commitments. Honduras Puts Central America on the Map Horatio's 1,000-job new site in San Pedro Sula is the kind of announcement that validates a market. Honduras has historically operated in the shadow of larger nearshore competitors like Colombia, Guatemala, and the Dominican Republic - but the combination of Spanish- and English-bilingual talent, competitive wage structures, and improving infrastructure is attracting serious operators. San Pedro Sula is the country's industrial capital and its largest city, offering a labor base that extends well beyond traditional nearshore talent hubs. Japan and Scotland: Smaller Moves, Broader Signal transcosmos's 200-job new site in Sendai City continues Japan's steady expansion of domestic BPO delivery capacity outside of Tokyo. Sendai offers lower operating costs and a growing talent base for Japanese-language customer service operations. Meanwhile, Broadridge's undisclosed new site in Glasgow adds to Scotland's growing profile as a financial services operations hub within the UK. Egypt Returns with a Quieter Presence Nokia's new site in Egypt (job count undisclosed) follows TTEC's 3,500-job Cairo expansion in April and signals continued momentum for Egypt as a multilingual customer care and technology support destination. With cost advantages over European alternatives and strong Arabic, French, and English talent availability, Egypt is increasingly appearing on the shortlist for EMEA-facing operations. U.S. Market: One Closure, No New Activity May was quiet on the domestic front. Advanced Call Center Technologies closed its San Luis, Arizona operation, displacing 232 workers - the only U.S. activity for the month. The closure reflects continued pressure on smaller U.S.-based BPO operators competing against lower-cost offshore and nearshore alternatives. What It Means for Contact Center Leaders May reinforces several durable themes that have defined global contact center location strategy in 2026: * The Philippines is not slowing down. It continues to attract investment from Tier 1 BPO operators at a pace that outpaces virtually every other global market. * India's relevance extends beyond traditional BPO. Enterprise companies in sectors like industrial manufacturing are building customer-facing operations at scale in Hyderabad, Pune, and Chennai. * Central America is maturing as a nearshore market. Honduras joins Guatemala, El Salvador, Colombia, and the Dominican Republic as a credible delivery destination for U.S.-facing bilingual programs. * U.S. operations remain under pressure. Smaller operators without a differentiated value proposition continue to struggle against the cost advantage of offshore and nearshore alternatives. * Undisclosed job counts on several announcements, Nokia and Broadridge, mean the real May numbers are almost certainly higher than 8,200. Conclusion Site Selection Group tracks global contact center openings, expansions, consolidations, and labor market shifts each month to help companies understand where the industry is growing, evolving, and becoming more competitive. Our research spans onshore, nearshore, and offshore markets to provide timely insight into location trends shaping the contact center industry. If your organization is evaluating contact center location strategy, outsourcing opportunities, labor market conditions, or portfolio optimization, our team is available to help you make informed decisions. SSG operates exclusively on behalf of occupiers and tenants. We never represent landlords or outsourcing providers, so our advisory is always conflict-free.
Concentrix: valuation after NiCE AI partnership & stock gains. 4h ago · 0:00 listen · Source: simplywall.st Summary. Concentrix has expanded its partnership with NiCE, achieving Platinum status in NiCE's 360 Partner Program. This program focuses on agentic AI for complex customer support. Here's the thing: Concentrix stock has seen a 1-month return of over 15% and a 7-day gain of over 7%. However, it remains down over 31% year to date. What's interesting is that the stock trades at $28.29, with an indicated intrinsic discount of over 66% and a 45% gap to analyst price targets. The most popular narrative suggests Concentrix is 31% undervalued, with a fair value of $41.25. This view is based on long-term earnings and margin assumptions, not short-term sentiment. Synergies from the Webhelp acquisition are expected to improve margins and cash flow. The bottom line: this valuation depends on execution, and a $4.9 billion debt load could impact the outlook if conditions tighten. This information can help you understand the potential risks and rewards of this stock. This is an AI-generated audio summary. Always check the original source for complete reporting.
Concentrix wins Artificial Intelligence Excellence Award for iX Hero(TM). iX Hero(TM) recognized for delivering results driven Artificial Intelligence. Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, has been recognized with the Business Intelligence Group's 2026 AI Excellence Award for iX Hero. The award recognizes Concentrix's iX Hero(TM), an enterprise-grade agentic AI platform that embeds autonomous, real-time intelligence directly into advisor workflows. By orchestrating multiple AI agents within a unified workspace, iX Hero enhances human performance, streamlines operations, and delivers measurable gains in efficiency, customer satisfaction, and service quality at scale. Why iX Hero(TM)? Over the past 12 months, iX Hero has demonstrated the real-world impact of agentic AI, reducing average handle time by 22%, decreasing advisor search time by 20%, and increasing customer satisfaction by 13.5%. These outcomes validate the ability of autonomous, human-centered AI to drive scalable, enterprise-grade performance improvements. Demonstrated enterprise impact. Unlike traditional AI solutions that function as isolated tools, iX Hero orchestrates multiple AI agents across the entire advisor lifecycle, from onboarding and training to live interaction support and post-call intelligence. This orchestration reduces cognitive load, eliminates workflow fragmentation, and ensures that advisors receive the right intelligence at the right moment. A defining capability of iX Hero is the Hero Store, a modular AI ecosystem that enables enterprises to deploy, customize, and scale AI applications to meet evolving operational needs. This app-store-style architecture provides agility while maintaining enterprise requirements for governance, data integrity, and security. Key capabilities include real-time transcription and summarization, AI-driven prompts, adaptive coaching insights, immersive roleplay simulations, and integrated CRM functionality. Together, these features transform every customer interaction into actionable intelligence, improving first-contact resolution, reducing handle time, and elevating customer satisfaction. By combining autonomous AI with human-centered design, iX Hero does not replace human agents; it amplifies their judgment, confidence, and effectiveness. The platform sets a new standard for agentic AI in customer service by delivering measurable outcomes while preserving trust, empathy, and scalability at enterprise scale. Why this recognition matters. The Business Intelligence Group's Artificial Intelligence Excellence Awards honors winners across agentic AI, cybersecurity, healthcare, and more - across 36 industries and 15+ countries. The winners are recognized for deploying AI that delivers real, measurable results which prove the era of AI experimentation is over and the era of AI accountability had begun. This recognition validates that iX Hero stands apart in the agentic AI landscape as a unified, enterprise-grade AI workspace that embeds autonomous intelligence directly into live advisor workflows. Rather than layering AI onto fragmented systems, iX Hero orchestrates multiple AI agents within a single interface, enabling real-time guidance, decision support, and continuous learning while reducing cognitive load and operational complexity. With unique data and insights, deep industry expertise, and advanced technology solutions, Concentrix serves as an intelligent transformation partner, helping organizations operationalize AI responsibly while delivering measurable business outcomes. To learn more about the Concentrix and how it enables scalable human-AI collaboration, visit Concentrix.com. Let's connect. "*" indicates required fields Consent (Unchecked) By submitting this form Concentrix will process and store your personal data in accordance with the terms outlined in the Concentrix Privacy Statement.
Staffwiz helps Concentrix scale Customer Service hiring across the Philippines. In the fast-paced BPO and customer experience industry, companies often face the challenge of scaling their workforce quickly while maintaining high hiring standards. When customer demand increases, organizations must rapidly onboard skilled professionals who can deliver excellent service without compromising quality. This is where Staffwiz's recruitment and staffing expertise played a key role in supporting Concentrix, a leading global provider of customer experience solutions. Supporting high-volume hiring across multiple locations. As Concentrix expanded its operations across several sites in the Philippines, the company needed a reliable staffing partner capable of delivering qualified Customer Service Representatives (CSRs) quickly and consistently. Staffwiz worked closely with the client to support volume ramp hiring, ensuring that every candidate endorsed met the required qualifications and service standards. Through a structured recruitment process and strong candidate screening, Staffwiz was able to provide high-quality, job-ready candidates prepared to step into customer support roles. Delivering quality while minimizing hiring fallout. High-volume hiring often comes with the risk of candidate drop-offs or last-minute withdrawals. However, Staffwiz maintained minimal fallout rates, helping Concentrix keep its hiring pipeline stable during rapid expansion phases. Key outcomes included: * Endorsing fully qualified Customer Service Representative candidates * Supporting hiring needs across multiple Philippine sites * Maintaining consistent quality in candidate selection * Achieving low fallout rates during the recruitment process This level of reliability allowed Concentrix to continue scaling its operations while maintaining a strong customer service workforce. A trusted staffing partner. By delivering consistent results and maintaining high recruitment standards, Staffwiz became recognized as one of the top-performing staffing partners supporting Concentrix's hiring initiatives. The partnership highlights how the right staffing support can make a significant difference when businesses need to scale quickly without sacrificing quality. Helping businesses scale smarter. For organizations operating in customer support, BPO, and contact center environments, hiring the right talent quickly can be a major competitive advantage. With its expertise in sourcing and endorsing qualified candidates, Staffwiz continues to help companies scale their workforce efficiently while maintaining the service quality their customers expect. If your business needs reliable staffing support for customer service, call center, or remote teams, Staffwiz can help you find qualified talent quickly and efficiently.
Concentrix Corporation announces first quarter 2026 financial results release and conference call schedule. Posted: 5 hours ago / March 5, 2026 2:13 p.m. UTC Concentrix Corporation will release its Q1 2026 financial results on March 24, 2026, and host an investor call. Quiver AI summary. Concentrix Corporation announced that it will release its first quarter 2026 financial results on March 24, 2026, before the market opens. Following the release, the company will host a conference call and webcast at 8:30 a.m. Eastern Time on the same day to discuss the results and answer questions from analysts. The live webcast will be accessible in listen-only mode on the Concentrix Investor Relations website, with a replay available afterward. Concentrix is a Fortune 500 company specializing in technology and services that support over 2,000 clients globally by offering integrated solutions to address various business challenges. Potential positives. * Concentrix Corporation plans to release its first quarter 2026 financial results, indicating transparency and engagement with investors. * The company is hosting a conference call and webcast for analysts and stakeholders, demonstrating commitment to open communication and clarity regarding its financial performance. * Concentrix is recognized as a Fortune 500 company, highlighting its status as a leading player in the technology and services sector. * Concentrix powers over 2,000 clients across 70+ markets, showcasing its broad market impact and significant client base. Potential negatives. * The announcement does not specify any financial performance metrics or expectations, which may indicate a lack of confidence or a potential downturn in financial health that investors might be concerned about. * The timing of the financial results release, while standard, often implies that investors are waiting with uncertainty about the company's current performance leading up to the announcement. * None Faq. When will concentrix announce its Q1 2026 financial results? Concentrix will release its first quarter 2026 financial results on Tuesday, March 24, 2026, before market open. What time is the Concentrix conference call? The conference call will take place on March 24, 2026, at 8:30 a.m. Eastern Time. How can I access the Concentrix conference call webcast? The webcast will be available in listen-only mode in the Investor Relations section of the Concentrix website. Will there be a replay of the conference call? Yes, a replay of the conference call will be available on the Concentrix website following the live event. What kind of services does concentrix provide? Concentrix offers global technology and services solutions, helping over 2,000 clients with integrated, end-to-end solutions. Disclaimer: This is an AI-generated summary of a press release distributed by GlobeNewswire. The model used to summarize this release may make mistakes. See the full release here. Receive $CNXC Data Alerts $CNXC insider trading activity. $CNXC insiders have traded $CNXC stock on the open market 7 times in the past 6 months. Of those trades, 5 have been purchases and 2 have been sales. * CHRISTOPHER A CALDWELL (President and CEO) has made 5 purchases buying 6,000 shares for an estimated $253,910 and 0 sales. * CORMAC J TWOMEY (EVP, Global Ops & Delivery) has made 0 purchases and 2 sales selling 1,000 shares for an estimated $39,015. To track insider transactions, check out Quiver Quantitative's insider trading dashboard. $CNXC revenue. $CNXC had revenues of $2.6B in Q4 2025. This is an increase of 4.29% from the same period in the prior year. $CNXC hedge fund activity. We have seen 149 institutional investors add shares of $CNXC stock to their portfolio, and 243 decrease their positions in their most recent quarter. Here are some of the largest recent moves: * IMPACTIVE CAPITAL LP removed 4,375,125 shares (-100.0%) from their portfolio in Q4 2025, for an estimated $181,917,697 * AQR CAPITAL MANAGEMENT LLC removed 1,430,534 shares (-32.7%) from their portfolio in Q4 2025, for an estimated $59,481,603 * 1832 ASSET MANAGEMENT L.P. added 722,450 shares (+46.6%) to their portfolio in Q4 2025, for an estimated $30,039,471 * PZENA INVESTMENT MANAGEMENT LLC added 714,604 shares (+32.3%) to their portfolio in Q4 2025, for an estimated $29,713,234 * DEPRINCE RACE & ZOLLO INC removed 688,360 shares (-100.0%) from their portfolio in Q4 2025, for an estimated $28,622,008 * PRUDENTIAL FINANCIAL INC added 615,378 shares (+191.0%) to their portfolio in Q4 2025, for an estimated $25,587,417 * DIMENSIONAL FUND ADVISORS LP added 551,778 shares (+28.4%) to their portfolio in Q4 2025, for an estimated $22,942,929 To track hedge funds' stock portfolios, check out Quiver Quantitative's institutional holdings dashboard. $CNXC analyst ratings. Wall Street analysts have issued reports on $CNXC in the last several months. We have seen 3 firms issue buy ratings on the stock, and 0 firms issue sell ratings. Here are some recent analyst ratings: * Barrington Research issued a "Outperform" rating on 11/20/2025 * Baird issued a "Outperform" rating on 09/29/2025 * Canaccord Genuity issued a "Buy" rating on 09/26/2025 To track analyst ratings and price targets for $CNXC, check out Quiver Quantitative's $CNXC forecast page. $CNXC price targets. Multiple analysts have issued price targets for $CNXC recently. We have seen 4 analysts offer price targets for $CNXC in the last 6 months, with a median target of $71.0. Here are some recent targets: * Vincent Colicchio from Barrington Research set a target price of $62.0 on 01/12/2026 * David Koning from Baird set a target price of $62.0 on 09/29/2025 * Luke Morison from Canaccord Genuity set a target price of $80.0 on 09/26/2025 Full release. NEWARK, Calif., March 05, 2026 (GLOBE NEWSWIRE) - Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, today announced plans to release its first quarter 2026 financial results before market open on Tuesday, March 24, 2026. The company also plans to host a conference call and webcast with the investment community later that morning Tuesday, March 24, 2026, at 8:30 a.m. Eastern Time to discuss its first quarter financial results and to answer analyst questions. The live conference call webcast will be available in listen-only mode in the Investor Relations section of the Concentrix website under " Events and Presentations ." A replay will also be available on the website following the conference call. About us: Powering a World That Works Concentrix Corporation (NASDAQ: CNXC), a Fortune 500(R) company, is the global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. Delivering outcomes unimagined across every major vertical in 70+ markets. Virtually everywhere. Visit concentrix.com to learn more. From Fortune. (C) 2025 Fortune Media (USA) Corporation. All rights reserved. Used under license. Fortune and Fortune 500 are registered trademarks of Fortune Media (USA) Corporation and are used under license. Fortune and Fortune Media (USA) Corporation are not affiliated with, and do not endorse products or services of, Concentrix.