Bright Harbor Healthcare

Nonprofit mental health and primary care organization

Behavioral Health Access Specialist

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeToms River, NJ, USANo salary listed

About the Job

Requirements

An Associate's degree and two years of experience are required.
A Bachelor's degree is preferred.
Excellent communication and computer skills are required.

Responsibilities

Respond to incoming calls and inquiries from prospective clients, gather referral information, and maintain accurate documentation in the electronic medical record.
Schedule initial client assessments (CIAP) and assist individuals with completing required applications and screenings.
Facilitate warm handoffs to billing to initiate financial eligibility and insurance determination.
Conduct brief mental health screenings and provide crisis intervention and referrals to PESS when clinically indicated.
Triage referrals and coordinate intake, psychiatric evaluation, and substance use assessment appointments based on clinical acuity and urgency.
Coordinate after-hours crisis coverage schedules, monitor documentation, track service utilization, and facilitate follow-up with appropriate staff.
Conduct follow-up outreach to individuals who miss, cancel, or fail to reschedule appointments and coordinate follow-up with PESS.
Participate in clinical and departmental meetings to support communication, collaboration, and continuity of care.
Participate in agency Performance Improvement initiatives to enhance access to services, operational efficiency, and quality of care.
Perform additional duties as assigned while maintaining compliance with agency policies, procedures, confidentiality, and documentation standards.

Behavioral Health Access Specialist

Bright Harbor Healthcare · Toms River, United States · Full-time · Posted 2026-11-03

Workplace: on_site

Department: Access

Description

The Access Intake Specialist is responsible for client admission into the agency. The Specialist will evaluate incoming referrals from outside agencies and conducting an intake for the purpose of proper placement within Bright Harbor. They work closely with the Access Coordinator to ensure proper care and linkage to services. The ideal candidate will have an Associates degree, and is currently pursuing a Bachelor's Degree in a health and human services field.

Position Title: Access Intake Specialist
Position Type: Full Time; 35 Hours/Weekly; One evening required (*If you are pursuing a degree, hours may be flexed)
Benefits Eligible: Yes; Full Benefits
Location: Toms River, NJ
Department: Access

Responsibilities:

Responds to incoming calls and inquiries from prospective clients, gathers referral information, and maintains accurate documentation in the EMR.
Schedules initial client assessments (CIAP) and assists individuals with completing required applications and screenings.
Facilitates warm handoffs to billing to initiate financial eligibility and insurance determination.
Conducts brief mental health screenings and provides crisis intervention and referrals to PESS when clinically indicated.
Triages referrals and coordinates intake, psychiatric evaluation, and substance use assessment appointments based on clinical acuity and urgency.
Coordinates after-hours crisis coverage schedules, monitors documentation, tracks service utilization, and facilitates follow-up with appropriate staff.
Conducts follow-up outreach to individuals who miss, cancel, or fail to reschedule appointments and coordinates follow-up with PESS.
Participates in clinical and departmental meetings to support communication, collaboration, and continuity of care.
Participates in agency Performance Improvement initiatives to enhance access to services, operational efficiency, and quality of care.
Performs additional duties as assigned while maintaining compliance with agency policies, procedures, confidentiality, and documentation standards.

Requirements

Associate's Degree plus two years of experience
Bachelor's Degree preferred
Excellent communication and computer skills

Benefits

Full Benefits
12 Paid Holidays
Sick Days
Personal Days
Days Accrued Vacation
Medical/Dental/Vision
Company paid Life Insurance and Long-Term Disability
403B Plan with Company Match
Opportunities for training/education/Continuing Education Credits
Opportunities for Public Loan Forgiveness
Opportunities for Tuition Discounts from Participating Institutions

Apply

Apply at Bright Harbor Healthcare

About the Company

Bright Harbor Healthcare

Nonprofit mental health and primary care organization

Bright Harbor Healthcare is a nonprofit community healthcare organization serving people of all ages in New Jersey's Ocean County. Its programs combine mental health counseling, addiction treatment and primary care with group homes and services that support independent living. It also operates Ocean Academy, a private therapeutic school where academic instruction and counseling address students' emotional and behavioral needs. The organization accepts private insurance, Medicare and Medicaid, with financial assistance for patients facing payment difficulties and support from donations and public grants. Founded in 1959, Bright Harbor Healthcare is headquartered in Bayville, New Jersey.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 1959

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