99brightminds

Experience Design Team Leader

Product & Experience DesignConfirmed live in the last 24 hours

Full-timeDubai - United Arab EmiratesNo salary listedIn-person

About the Job

Requirements

8–12 years of experience in Service Design, Experience Design, or Customer Experience.
Background in Retail, Hospitality, Aviation, or other multi-site consumer environments.
Proven experience designing connected service ecosystems.
Expertise in service blueprints, design systems, journey architecture, prioritization frameworks, and implementation planning.
Facilitation skills, including leading workshops, aligning stakeholders, and coaching a design team.
Ability to translate customer insights into scalable operating models and experience standards.

Responsibilities

Define and own the end-to-end customer experience architecture across the service ecosystem.
Design connected service ecosystems rather than standalone touchpoints.
Build and maintain service blueprints, journey architecture, and design systems.
Set prioritization frameworks and lead implementation planning.
Facilitate workshops and align cross-functional stakeholders around a shared experience vision.
Coach and lead a team of experience designers.
Turn customer insights into scalable operating models and experience standards.

Desired Qualifications

Experience in the UAE.
Experience with large transformation programs or experience standards rollouts.
Background in design systems and operating model design.

Experience Design Team Leader

99brightminds · Dubai, United Arab Emirates · Contract · Posted 2026-10-28

Workplace: on_site

Description

99Bright Minds is hiring an Experience Design Team Leader to define the future-state experience architecture and blueprint for a large, multi-site consumer service ecosystem. This is a senior leadership role that owns the end-to-end customer experience architecture, from service blueprints and journey architecture through to experience standards and implementation planning.

Requirements

Key responsibilities

Define and own the end-to-end customer experience architecture across the service ecosystem.
Design connected service ecosystems, not standalone touchpoints.
Build and maintain service blueprints, journey architecture and design systems.
Set prioritization frameworks and lead implementation planning.
Facilitate workshops and align cross-functional stakeholders around a shared experience vision.
Coach and lead a team of experience designers.
Turn customer insights into scalable operating models and experience standards.

Requirements

8–12 years of experience in Service Design, Experience Design or Customer Experience.
Background in Retail, Hospitality, Aviation or other multi-site consumer environments.
Proven experience designing connected service ecosystems.
Strong expertise in service blueprints, design systems, journey architecture, prioritization frameworks and implementation planning.
Exceptional facilitation skills: leading workshops, aligning stakeholders and coaching a design team.
Ability to translate customer insights into scalable operating models and experience standards.

Nice to have

Experience in the UAE
Experience with large transformation programs or experience standards rollouts
Background in design systems and operating model design

Apply

Apply at 99brightminds

About the Company

99brightminds

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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