Salary Range: 32 to 35 (Currency: USD) (Pay period: per-hour-wage)

Key Responsibilities:

• Facilitate Onboarding: Manage the onboarding process for new retail locations, ensuring products are deployed according to established timelines and customer requirements.
• Pre-deployment Requirements: Ensure all pre-deployment requirements are met, including confirming network credentials, docking locations, and defined traversal areas.
• Monitor Product Performance: Ensure that the deployed technology is performing at optimal levels and meeting customer expectations in terms of functionality, accuracy, and reliability.
• Troubleshoot Issues: Investigate and resolve network connectivity issues, product defects, and out-of-box problems to minimize downtime and ensure a seamless customer experience.
• Schedule Management: Develop and maintain traversal schedules for the robots, ensuring optimal route mapping and coverage in retail locations.
• Quality Assurance (QA): Perform quality checks for various parameters, including decode accuracy, out-of-stock (OOS) detection, price verification, location coverage, upload speed, and report timing to ensure performance meets quality standards.
• Remapping & Pattern Changes: Manage updates to traversal patterns and remapping of robots as needed based on store layout changes or performance optimization.
• Task Management: Coordinate with remote teams to track progress, resolve issues, and ensure the smooth deployment and operation of the technology.

Qualifications:

• Bachelor’s Degree in technical or business field is preferred but not required.
• Experience in robotics, retail technology, or a related technical field is highly preferred. Familiarity with Linux systems, knowledge of robotics and ROS, and basic networking skills are plus. 
• Strong troubleshooting skills, particularly with network issues and technical product performance.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong communication skills for coordinating between remote teams and stakeholders. Familiarity with Atlassian products, e.g. Jira, Opsgenie, and Confluence, is highly preferred.
• Familiarity with product performance reporting, QA processes, and data analysis (Excel-based).
• Detail-oriented with a focus on accuracy and quality in all aspects of deployment.
• Technical proficiency with software tools, reporting systems, and scheduling systems.
• Ability to adapt to changing requirements and troubleshoot issues quickly and effectively.
• Prior experience with robotics deployment or similar technologies is a plus.