Full-timeDubai - United Arab EmiratesNo salary listedIn-person
About the Job
Requirements
A bachelor's degree in Hospitality Management or a related field is required.
At least 3 to 5+ years of experience as a Director of Rooms, Executive Assistant Manager, or in a similar scope of experience in luxury hospitality is required.
Experience in luxury residences is required.
Strong leadership, team management, and conflict resolution skills are required.
Proficiency with hospitality operational tools is required.
A solid understanding of financial planning, inventory control, and vendor management is required.
Outstanding verbal and written communication abilities are required.
Responsibilities
Oversee daily operations, guest services, staff management, and luxury hospitality standards for long-term residents and guests.
Serve as the primary point of contact for residents and address requests, complaints, and maintenance inquiries promptly.
Direct and supervise front-of-house staff, outsourced service contractors, and vendors.
Develop shift rosters, delegate daily tasks, and monitor performance across residential departments.
Conduct regular training programs to ensure team adherence to hospitality and service standards.
Inspect common areas, amenities, and vacant residences to maintain their condition.
Coordinate routine maintenance and emergency repairs with internal engineering teams and external vendors, and manage vendor contracts.
Manage property inventory, equipment, and operating supplies.
Serve as the main point of contact for owners, providing updates on property financial performance, guest satisfaction, and operational challenges.
Collaborate with the Regional team to execute corporate strategies, uphold brand standards, and implement regional operational initiatives.
Prepare and present regular operational, financial, and owner reporting metrics.
Manage operating budgets, monitor property expenses, and optimise operational costs.
Maintain resident records, lease agreements, inventory logs, and incident reports.
Ensure compliance with health, safety, fire, and local government regulations.
We are seeking a versatile and dynamic professional to join Kempinski Dubai Creek Residences. The Residence Manager oversees the daily operations, guest services, staff management and luxury hospitality standards to deliver an exceptional living experience for long-term residents and guests.
Resident & Guest Relations
Serve as the primary point of contact for residents, offering personalised, high-touch hospitality.
Address resident requests, complaints, and maintenance inquiries promptly, resolving any issues and have attention to detail.
Operations & Staff Leadership
Direct and supervise front-of-house staff and outsourced service contractors and vendors.
Develop shift rosters, delegate daily tasks, and monitor performance across all residential departments.
Conduct regular training programs to ensure team adherence to hospitality and service standards.
Property Maintenance & Quality Control
Perform regular inspections of common areas, amenities and vacant residences to maintain pristine conditions.
Coordinate with internal engineering and external vendors for routine maintenance, emergency repairs, and vendor contracts.
Manage inventory, property equipment, and operating supplies for the property.
Stakeholder & Regional Alignment
Owner Relations: Serve as the main point of contact for owners, delivering transparent updates on property financial performance, guest satisfaction, and operational challenges.
Regional Collaboration: Work closely with the Regional team to execute corporate strategies, uphold brand standards, and implement regional operational initiatives.
Reporting: Prepare and present regular operational, financial, and owner reporting metrics.
Administration & Financial Management
Manage operating budgets, monitor property expenses, and optimise operational costs.
Maintain resident records, lease agreements, inventory logs, and incident reports.
Ensure full compliance with health, safety, fire, and local government regulations.
Education: Bachelor’s degree in Hospitality Management or a related field.
Experience: 3 to 5+ years of experience as a Director of Rooms/ EAM or similar scope of experience in luxury hospitality. Experience in luxury residences is a must.
Skills:
Strong leadership, team management, and conflict resolution skills.
Proficiency hospitality operational tools.
Solid understanding of financial planning, inventory control, and vendor management.
Outstanding verbal and written communication abilities.