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Indie Campers

Global RV rental platform and marketplace

Operations and Customer Service Agent

Retail SalesConfirmed live in the last 24 hours
Full-timeAlicante, SpainIn-person

About the Job

Requirements

  • One to three years of experience in customer service, sales, hospitality, rental, or automotive environments.
  • Strong communication and customer-interaction skills.
  • Ability to understand and explain technical motorhome and vehicle systems.
  • A practical, adaptable, solution-oriented approach when working under pressure.
  • Organization, attention to detail, and proactive lead or customer management.
  • A valid Category B driving license.
  • Fluency in English.
  • Ability to stand, walk, and move around the depot for prolonged periods during the day.
  • Ability to lift or carry light or moderately heavy objects weighing 10–15 kg.
  • Comfort working outdoors in varying weather conditions.
  • Flexibility to work weekends, public holidays, and during peak seasons.
  • Ability to interact calmly and professionally with customers experiencing different emotional states.

Responsibilities

  • Perform customer-facing rental operations, including check-ins, check-outs, briefings, and ongoing rental support.
  • Manage service recovery and emergencies with empathy.
  • Prepare and conduct motorhome sales demonstrations, presenting features, specifications, and solutions tailored to customer needs.
  • Ensure smooth vehicle handovers and complete documentation.
  • Follow up on leads, demonstrations, and subsequent actions in the customer relationship management system.
  • Convert rental customers into sales opportunities and support the RV Sales District and City Lead in meeting targets.
  • Maintain current knowledge of Indie Campers motorhome models.
  • Demonstrate basic vehicle systems, including lights and gas.
  • Identify issues, resolve them, or escalate them when necessary.

Desired Qualifications

  • Experience using customer relationship management tools, rental systems, or digital sales software.
  • Proficiency in Spanish.

About the Company

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Indie Campers

Global RV rental platform and marketplace

Indie Campers operates a global platform for RV rentals and road trips. It blends its own fleet of over 10,000 campervans and motorhomes with a peer-to-peer marketplace that lets private and professional hosts list vehicles, offering short-term rentals, long-term subscriptions, and vehicle sales across 100+ cities in Europe, North America, and Oceania. The platform is digital-first, enabling online booking and trip management, with the company’s own fleet offering features like one-way trips, 24/7 support, and inclusive bedding and cooking kits, while the marketplace enlarges vehicle availability. This hybrid model differentiates Indie Campers from competitors by combining owned inventory with a scalable P2P network to extend geographic reach and flexibility. The goal is to make road trips more accessible and personalized for travelers from over 180 countries by growing the fleet, expanding the marketplace, and broadening global coverage.

Company size
501-1,000
Company stage
Series B
Total funding
$78.8M
Headquarters
Lisbon, Portugal
Founded
2013

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