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Zurich Insurance

Global insurer providing property, casualty, life

Tramitador/a de Siniestros Vida

Claims AdjudicationUpdated on Nov 14
Full-timeBarcelona, SpainNo salary listed

About the Job

Requirements

  • A Licenciatura or Grado in Law, Criminology, Economics, Business Administration and Management, or a similar field.
  • Knowledge of insurance, especially risk products and claims management, is valued.
  • Advanced proficiency with Microsoft Office, including Excel, Access, PowerPoint, and Power Apps.
  • Ability to work as part of a team, with strong service excellence and results orientation.
  • Ability to make decisions and communicate orally and in writing.
  • Proactivity and empathy toward internal and external customers.
  • Ability to generate reports using Excel and Power Apps.
  • Ability to organize, plan, and prioritize work autonomously, flexibly, and with a continuous-improvement orientation.
  • Commitment to the organization, a strong sense of responsibility, and rigor in daily work.
  • Customer orientation and problem-solving ability in operational and regulated environments.
  • High concentration and attention to detail, especially when carrying out repetitive tasks.
  • Interest in digitization and process automation, including the use of new technologies and artificial intelligence.
  • Willingness to learn continuously and acquire and update technical knowledge.

Responsibilities

  • Register, examine, and proactively resolve claims, including reviewing and fully validating submitted documentation within the guidelines and limits of the Global and Local Claims Policy.
  • Proactively request additional or outstanding information from customers, beneficiaries, agents, partners, or external firms.
  • Analyze claim coverage and execute claim payments diligently, applying current tax rules and legal regulations.
  • Review policy validity, exclusions, insured sums, and specific terms and conditions.
  • Use office-computing skills to improve productivity and manage information for the Life Claims department.
  • Promote continuous improvement and process efficiency by analyzing operations and identifying improvement opportunities.
  • Actively contribute to projects carried out in the area, facilitating and promoting teamwork where appropriate.

Desired Qualifications

  • Spoken and written English proficiency is viewed favorably.

About the Company

Zurich Insurance

Global insurer providing property, casualty, life

Zurich Insurance Group provides global multi-line insurance for individuals, families, small and mid-sized businesses, public entities, and multinational corporations in more than 200 countries. Its Property & Casualty arm covers personal lines like car and home, plus a wide range of commercial coverages (property, casualty, motor fleet, marine, construction, energy, financial lines, international programs); its Life business offers protection, savings, retirement, and unit-linked products. The Farmers Group manages Farmers Exchanges in the United States. The company also provides risk engineering and prevention services to help customers reduce risk and build climate resilience, with products sold through agents, brokers, bank partners, and direct channels. Its goal is to provide financial protection and risk management solutions that help customers manage uncertainty and build resilience over the long term.

Company size
10,001+
Company stage
IPO
Headquarters
Zurich, Switzerland
Founded
1872

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