AMS-Solution Delivery Leader-Insurance Sector

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Service line - Position Title: AMS_Financial Services Tech Mgd Svcs SMR

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Join EY and help to build a better working world.

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

We are seeking an experienced Solutions/Delivery Subject Matter Representative (SMR) to drive the growth and delivery excellence of our Financial Services Managed Services practice, with a primary focus on the Insurance sector and secondary coverage across Banking and Wealth & Asset Management.The role requires a unique combination of deep Managed Services delivery experience, AMS solutioning expertise, and Financial Services domain knowledge. The successful candidate will be responsible for shaping, estimating, costing, and designing Application Management Services (AMS) solutions while acting as a trusted advisor to internal stakeholders and clients.The individual will play a critical role in supporting sales pursuits, responding to RFPs, conducting client workshops, participating in proposal defenses, and driving successful transition and delivery strategies for managed services engagements. The role will also serve as a competency leader, helping build service offerings, develop delivery talent, and scale Financial Services Managed Services capabilities.

Your Key Responsibilities

Solutioning & Pre-Sales

• Lead the design, estimation, costing, and staffing of Application Management Services (AMS) and Managed Services engagements across Financial Services clients.
• Build scalable support, maintenance, enhancement, and operate models aligned to client requirements and commercial constructs.
• Develop solution approaches across Fixed Price, Outcome-Based, Managed Capacity, Unit-Based, and Time & Material commercial models.
• Prepare winning proposals, RFP responses, Statements of Work (SOWs), solution presentations, and participate in client orals.
• Drive solution workshops with client stakeholders to define scope, service levels, operating models, governance structures, and transition strategies.
• Position EY assets, accelerators, automation solutions, and managed services frameworks to improve competitiveness and value realization.

Managed Services Delivery Leadership

• Bring practical AMS delivery experience by leveraging prior leadership of application support teams consisting of 30+ team members across multiple locations.
• Define target operating models, transition plans, governance frameworks, service management processes, and support structures.
• Ensure proposed solutions are operationally viable, scalable, cost-effective, and aligned with delivery best practices.
• Provide SME guidance on incident, problem, change, release, service request, and knowledge management processes aligned with ITIL principles.
• Support transition, stabilization, and continuous improvement activities for managed services engagements.
• Drive automation opportunities and industrialization initiatives to improve service quality, predictability, and operational efficiency.

Financial Services Domain Leadership

• Act as a competency SME for Insurance, Banking, and Wealth & Asset Management managed services opportunities.
• Apply industry knowledge to create differentiated managed services offerings tailored to Financial Services clients.
• Demonstrate understanding of key insurance processes including Policy Administration, Claims, Billing, Underwriting, Distribution, Customer Service, and Agency Management.
• Understand banking and wealth management technology landscapes and operating models to support cross-sector opportunities.
• Identify emerging market trends and develop service propositions aligned with client transformation priorities.

Practice and Capability Development

• Support the development and enhancement of Financial Services Managed Services offerings and go-to-market assets.
• Collaborate with delivery leaders, account teams, alliances, and competency leads to expand Managed Services opportunities.
• Mentor consultants and managers in solutioning, managed services delivery, and financial services domain capabilities.
• Contribute to competency building, knowledge management, and reusable solution frameworks.
• Drive continuous improvement initiatives focused on quality, productivity, automation, and client satisfaction.

Skills and attributes for success

• Strong expertise in designing and solutioning AMS and Managed Services engagements.
• Ability to combine deep delivery experience with commercial and operational solution design.
• Strong understanding of application support delivery models, service management frameworks, and operating structures.
• Experience managing stakeholder expectations across executive, business, technology, and delivery leadership teams.
• Excellent communication, presentation, facilitation, and client-facing skills.
• Demonstrated capability to lead pursuit discussions, solution workshops, and executive presentations.
• Proven ability to work across geographically distributed teams in onsite-offshore delivery models.
• Strong commercial acumen including effort estimation, pricing, staffing models, productivity assumptions, and risk management.
• Ability to create executive-quality proposals, solution documents, and business cases.
• Strong people leadership and team development capabilities.
• Growth mindset with the ability to identify new opportunities and support account expansion initiatives.

To qualify for the role, you must have

• 12+ years of overall experience in IT Services, Consulting, Managed Services, or Application Management Services.
• Minimum 7-8 years of hands-on AMS delivery and managed services leadership experience.
• Demonstrated experience leading delivery teams of 25-30+ FTEs in global onsite-offshore delivery models.
• Minimum 5-7 years of experience designing, costing, estimating, and solutioning AMS engagements.
• Experience supporting multiple clients across Insurance, Banking, or Wealth & Asset Management sectors.
• Strong experience in pre-sales, proposal development, client presentations, and pursuit support.
• Experience developing operating models, transition plans, governance frameworks, and managed service delivery structures.

Industry Expertise

• Strong knowledge of Insurance business processes, platforms, and technology ecosystems.
• Understanding of P&C, Life, Health, Specialty, or Commercial Insurance operations preferred.
• Exposure to Banking and Wealth & Asset Management business functions and supporting technology landscapes.
• Ability to translate business objectives into scalable managed services solutions.

Technical & Delivery Knowledge

• Understanding of enterprise application architectures and application support models.
• Familiarity with cloud-based application support environments and digital operations.
• Understanding of DevOps, Agile delivery, Service Management, and continuous improvement methodologies.
• Experience supporting applications built on technologies such as Java, .NET, Microsoft stack, web applications, APIs, cloud platforms, packaged applications, and modern enterprise ecosystems.
• Knowledge of automation, monitoring, observability, and service optimization approaches within managed services environments.

Ideally, you’ll also have

• ITIL Foundation or Advanced Certification.
• Experience with Insurance core platforms such as Guidewire, Duck Creek, Majesco, or comparable FS ecosystems.
• Experience working with global managed services providers, consulting firms, or large-scale outsourcing organizations.

What we look for

• Strong AMS solutioning and commercial acumen.
• Credible delivery leadership experience.
• Deep Financial Services/Insurance domain expertise.
• Outstanding stakeholder management capabilities.
• A proven ability to win work, build teams, and deliver scalable managed services solutions.
• Passion for growing Financial Services Technology Managed Services offerings and driving innovation through automation, industrialization, and operational excellence.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.

People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.

Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.

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