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Full-Time

Customer Success Analyst

Digital

Updated on 9/13/2024

Mediaocean

Mediaocean

1,001-5,000 employees

Omnichannel advertising management platform provider

Data & Analytics
Enterprise Software
AI & Machine Learning

Compensation Overview

$45k - $75kAnnually

Entry, Junior

Chicago, IL, USA

Category
Customer Success
Customer Success & Support
Sales & Account Management
Required Skills
Communications
SEO
Zendesk
Salesforce
PowerPoint/Keynote/Slides
Requirements
  • Educational or professional experience in digital media management; experience with Ad Serving and Verification, Programmatic buying, SEO, and Social platforms a plus
  • 2 years of experience in a customer-facing role or in advertising technology or Software as a Service (SaaS) experience a plus
  • Proven ability to present and explain features and workflow
  • Proficiency with Excel, PowerPoint, SharePoint. Salesforce, Zendesk, Jira, Smartsheet experience a plus
  • Demonstrated excellence in verbal and written communication skills, including the ability to take the lead in conversations and negotiate through challenging situations
Responsibilities
  • Develop a strong understanding of customer digital media workflows to provide guidance on current functionality and enhancements for Mediaocean digital platforms and identify opportunities for added value
  • Complete a 6-month onboarding bootcamp that will focus on establishing knowledge and supporting customers across Customer Success teams
  • Identify, document, and disseminate best practices aimed at enhancing the overall customer experience and improving customer understanding of the value offered by Mediaocean software solutions
  • Contribute to customer account planning by identifying opportunities for increased user adoption, determining a targeted end-user adoption strategy, and assisting with workflow questions and complex issue resolution
  • Identify customer adoption risks and demonstrate a proactive, solution-based approach to mitigate usage issues
  • Document and track feature requests, including detailed requirements and needs analysis, with an ability to negotiate and manage expectations
  • Work cross-functionally on product roadmap recommendations and alternative workflow solutions
  • Perform needs assessments and requirements gathering to configure environments for new customer implementations and existing customer platform migrations
  • Prioritize and schedule work activities to ensure established targets are achieved, facilitate customer meetings, and clearly and promptly communicate action items and desired outcomes for appropriate stakeholders

Mediaocean provides technology solutions for the advertising industry, helping clients manage and optimize their advertising campaigns across multiple channels and formats. Its main product is a platform that integrates media planning, buying, creative management, and analytics, allowing for a seamless workflow among various partners in the advertising ecosystem. This platform manages a significant portion of global media spending, showcasing its importance in the industry. Mediaocean operates on a software-as-a-service (SaaS) model, where clients pay a subscription fee for access to the platform and its tools, along with additional training services. Unlike its competitors, Mediaocean emphasizes integration and collaboration among different advertising stakeholders, and it continuously enhances its platform using advanced technologies like artificial intelligence. The company's goal is to streamline the advertising process and improve business outcomes for its clients.

Company Stage

Series B

Total Funding

$40.5M

Headquarters

New York City, New York

Founded

1967

Simplify Jobs

Simplify's Take

What believers are saying

  • Recognition as a leader in the 2024 Spark Matrix for Adtech Platforms highlights Mediaocean's industry influence and technological prowess.
  • New international partnerships for Flashtalking expand Mediaocean's global footprint, providing access to 89 markets and enhancing client reach.
  • Continuous investment in AI and automation technologies positions Mediaocean at the forefront of innovation in the advertising sector.

What critics are saying

  • The deprecation of third-party cookies and evolving regulations could pose challenges in maintaining data-driven advertising effectiveness.
  • The competitive landscape with major players like Adobe, Google, and The Trade Desk requires constant innovation to stay ahead.

What makes Mediaocean unique

  • Mediaocean's platform manages one-quarter of all global media spend, showcasing its significant industry impact and reliability.
  • The integration of various advertising processes into a single platform minimizes friction and enhances workflow efficiency, setting it apart from competitors.
  • Their focus on AI and advanced technologies for creative optimization and analytics ensures clients can adapt to a cookieless future and evolving regulations.