IT Operations Engineer

Operations Engineer at IMC:

You will collaborate with IMC employees throughout the organisation to diagnose, troubleshoot, and correct issues that interfere with access to critical enterprise systems. Daily responsibilities include implementation, maintenance and support for desktops, user devices, servers, and the network where applicable. You will be expected to provide excellent customer service and support in a fast paced and demanding environment. You’ll have a high level of autonomy and responsibility to provide an IT environment with the aim to exceed your user’s expectations.

Your Core Responsibilities: 

• Support the physical and virtual desktop trading environment, core infra components like email and DNS, Directory Management, Cloud Technologies, phone & video communication systems and end user devices like tablets, mobile phones and laptops
• Oversee deployment and updates of the newest enterprise level technologies such as Adobe, Java, Microsoft, and other desktop applications
• Install, modify and repair computer hardware and software (including servers, desktop and printers).
• Support IMC’s state of the art Audio and Visual technology systems.
• Inventory and capacity management
• Troubleshoot, escalate and document computer network issues.
• Ensure timely and organized resolution of issues via JIRA ticketing system.
• Assist in-house Facilities Management with execution of desk and physical equipment moves

Your Skills and Experience: 

• B. Sc IT or a similar degree with 3 to 5 years of work experience in the similar role
• Knowledge of Windows and Mac Operating Systems. Linux experience would be considered a plus
• You are a self-starter with sense of urgency and strong prioritization skills. Pro-active, pragmatic and will not shy away from getting your hands dirty
• Excellent trouble-shooting and diagnostic skills; ability to solve problems creatively and proactively. Have a desire to learn new skills and evolve as IMC introduces new technologies to the environment.