Amazon Connect Fullstack Developer
No salary listed
Mid, Senior
Bachelor's
Noida, Uttar Pradesh, India
Hybrid
Software EngineeringFull-Stack Engineering
About the job
Requirements
- Bachelor's degree in Computer Science, Engineering, or a related field.
- 3–6 years of professional experience in software development and testing.
- At least 2 years of hands-on AWS experience delivering Amazon Connect solutions.
- Experience with Amazon Connect contact flow design, Lambda/API integrations, Lex, Q in Connect, and Evaluations.
- Experience with AWS Lambda, API Gateway, Lex, DynamoDB, S3, IAM, CloudWatch, CloudFormation, Q in Connect, Kinesis, Secrets Manager, and CloudFront.
- Experience developing backend services for Lambda using Python or Node.js.
- Experience developing front-end applications and performing UI testing using JavaScript and React.
- Experience designing and executing manual tests, tracking defects, and familiarity with automation basics.
- Strong debugging and problem-solving skills.
- Ability to balance security, cost-effectiveness, and scalability in solution design.
Responsibilities
- Build and enhance Amazon Connect contact flows for calls and chat using Lambda, Lex, and third-party integrations.
- Develop backend services in Python or Node.js.
- Develop agent and customer interfaces in React (JavaScript).
- Integrate solutions with AWS services including Lambda, API Gateway, Lex, DynamoDB, S3, IAM, CloudWatch, CloudFormation, Q in Connect, Kinesis, Secrets Manager, and CloudFront.
- Contribute to infrastructure-as-code deployments using Terraform and GitLab CI/CD pipelines.
- Create and execute manual test cases for Connect flows, APIs, and front-end applications.
- Perform integration testing across AWS services, Connect flows, and external systems such as CRM systems.
- Track, document, and resolve issues while collaborating with development and DevOps teams.
- Ensure test coverage for security, scalability, and cost efficiency.
- Provide L2/L3 support for Amazon Connect flows, APIs, and integrated applications.
- Monitor logs, metrics, and alerts using CloudWatch, Kinesis, and related tools to ensure system stability and performance.
- Troubleshoot and resolve production issues in collaboration with engineering and operations teams.
- Document incidents, fixes, and best practices to improve knowledge sharing and reusability.
- Participate in on-call rotations or scheduled support activities as required.
Desired Qualifications
- Experience providing production support or on-call responsibilities is preferred.
- Experience using Terraform for infrastructure as code on AWS.
- Experience using GitLab for source control and CI/CD pipelines.
- Experience with CI-driven testing, including integrating automated test execution into pipelines such as GitLab CI/CD.
- Exposure to Contact Lens, Kinesis, Athena, or QuickSight for analytics.
- Familiarity with Salesforce or CRM integrations.
- Experience with API testing tools such as Postman.
About the company
ShyftLabs helps organizations adopt a data-first approach to decision making by designing and implementing processes that turn data into actionable insights. Its solution builds structured analytics workflows and governance, so teams access trustworthy data, follow defined steps, and act on results with clarity. Unlike tools that only show dashboards, ShyftLabs focuses on repeatable data practices and governance that speed up decisions and reduce ad hoc analysis. The goal is to help organizations stay ahead of the competition by enabling faster, more informed decisions across the business.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Canada
Founded
2018
Get referred to ShyftLabs
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Simplify's Take
What believers are saying
- April 2026 Billy Bishop launch shows current product momentum and live customer adoption.
- ShyftLabs posted dozens of open roles in 2026, indicating active growth and delivery demand.
- The company claims $500 million client value and 90+ NPS, supporting sales conversations.
What critics are saying
- Consulting revenue concentration exposes ShyftLabs when enterprise clients cut transformation budgets in 2026.
- Carter's April 2026 airport deployment depends on one network; churn would hurt credibility fast.
- No public funding, profitability, or long-term contracts disclosed; scaling may stall without capital.
What makes ShyftLabs unique
- ShyftLabs pairs data consulting with Carter, its proprietary DOOH adtech platform, in 2026.
- It claims 200+ experts across Toronto, New York, Dubai, and Noida.
- It won Toronto Port Authority's April 2026 Billy Bishop DOOH rollout, signaling enterprise trust.
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Benefits
- Health Insurance
- Hybrid Work Options
- Professional Development Budget