Inactive
C

Commvault

Data protection software and services provider

AI & Support Automation Intern

Backend EngineeringPosted on May 1
Internship · Summer 2026Remote in USA$19 - $57 /hrRemote

About the Job

Requirements

  • Strong communication skills
  • Customer-focused mindset
  • Ability to multitask and prioritize

Responsibilities

  • Chatbots: Implement chatbots on websites or messaging platforms to handle common inquiries 24/7, answer FAQs, guide users, and escalate issues when necessary
  • Email Automation: Set up auto-responses for common questions and create templates for frequent issues to speed up response times
  • Ticketing Systems: Utilize a ticketing system that automatically categorizes and prioritizes incoming support requests, ensuring urgent issues are addressed promptly
  • Knowledge Base: Develop a comprehensive knowledge base or FAQ section to empower customers to find answers independently and reduce incoming requests
  • Workflow Automation: Implement tools to route tickets to appropriate support agents based on predefined criteria for efficient handling
  • Follow-Up Reminders: Set automated follow-up reminders for unresolved tickets to ensure timely responses and maintain customer engagement
  • Analytics and Reporting: Use analytics tools to track support performance metrics, identify areas for improvement, and automate reporting processes

Desired Qualifications

  • Scripting, API integration, and LLM workflow automation experience preferred
  • Familiarity with Customer Relationship Management software is a plus

About the Company

Commvault

Data protection software and services provider

Commvault provides data protection and information management software and services for organizations to store, protect, and manage data across industries such as healthcare, finance, and government. Its software handles data backup, recovery, and migration, deployed across on-premise, cloud, or hybrid environments, with licenses or subscriptions for ongoing use and support. The company also offers consulting and training to design data strategies and maximize value. Its goal is to help customers protect data efficiently and derive value from their data management investments.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Tinton Falls, NJ
Founded
1996

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