Customer Education Specialist

Pavilion Payments enables the world’s gaming entertainment leaders to create amazing consumer experiences and maximize spend across all of their physical and digital properties. Our complete suite of payment solutions enables safe, secure, and trusted cash access at the cage, on the casino floor, or online. Our compliance and security solutions offer additional layers of automation and risk protection. And our analytics solutions enable clients to view performance across all of their gaming properties.

About Us 

The Pavilion Payments Customer Education Specialist will play a critical role in ensuring that our casino clients are well-trained on our suite of financial services products. You will work closely with casino cashiers and other personnel, providing hands-on product training, support for reconciliation processes, and guidance on product maintenance. This position requires strong customer service skills, the ability to communicate technical information clearly, and a positive representation of our company. Travel of up to 50% should be expected.

Key Responsibilities

• Product Training: Conduct comprehensive training sessions for casino cashiers and other employees on the use of our financial services products. This includes but is not limited to product setup, daily usage, and troubleshooting.

• Reporting & Reconciliation: Train casino employees on how to generate and interpret reconciliation reports, ensuring accuracy and efficiency in daily financial operations.

• Technical Support: Participate in the implementation of our products and providing light troubleshooting for issues regarding currently installed products.

• Client Relationship: Demonstrate a professional demeanor in all interactions with casino clients, acting as an ambassador for our company and ensuring client satisfaction.

• Documentation & Feedback: Develop and maintain training materials and documentation. Provide feedback to internal teams on product improvements based on customer experiences.

• Travel: This role will require up to 50% travel to client locations for on-site training and support.

Qualifications:

• 2 to 5 years of direct customer service experience, preferably in a casino environment.

• Strong understanding of casino operations, particularly in financial transactions.

• Excellent communication and presentation skills, with the ability to convey technical information in a clear and concise manner.

• Highly organized, self-motivated, and able to manage multiple training sessions and client needs simultaneously.

• Ability to work independently and as part of a team, with a focus on delivering excellent customer experiences.

• Comfortable with traveling up to 50% of the time to client locations.

Preferred Qualifications:

• Previous experience working in or with the gaming industry.

• Familiarity with financial reconciliation processes and reporting.

• Experience with training and education in a technical product environment.

Pavilion Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department