Senior Staff Software Engineer - Escalations - Engineering Escalations

About Druva
Druva is the resilience foundation for the AI enterprise, helping organizations secure and recover from connected risk across data, cyber, identity, and AI. The Resilience Cloud is a fully managed, cloud-native SaaS platform that delivers air-gapped and immutable protection across cloud, SaaS, on-premises, endpoint, and edge environments. Powered by Dru MetaGraph, Druva’s graph-powered intelligence layer, the platform connects critical business context so customers can understand risk, respond faster, recover cleanly, and govern data with greater confidence.

Trusted by nearly 7,500 customers, including 75 of the Fortune 500, Druva helps safeguard the critical information and systems businesses depend on in an increasingly connected world.

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As a Senior Staff Software Engineer - Escalations, you will be responsible for fixing product bugs and delivering code changes to the Production part of product reliability, resiliency, stability & sustenance for all Druva SaaS Customers.

This role will require excellent communication skills as you will collaborate with Product Management, CloudOps, Development & Customer-Facing Teams to refine requirements, product architects to propose architectural changes, and other product owners to drive features for usability/supportability/quality. 

Key Skills:

• 6 -9 years of experience in a combination of Development and Sustenance roles.
• Extensive hands-on experience in Go/Python on Unix/Linux or Windows platform.
• Excellent programming skills along with Data structures, Algorithms, and Design Concepts.
• Strong problem-solving skills and demonstrated ability to articulate and present technical solutions.
• Strong interpersonal and communication skills, both written and verbal, with the ability to develop and maintain working relationships at all levels, both with customers and internal stakeholders.
• Experience in enterprise software, deep knowledge of software development including threading, network, and disk IO, data transformations, data integrity, systems management, systems administration, and monitoring.

Desirable Skills:

• Exposure to specific technologies around Office 365/VMWare/HyperV/Nutanix/FS/NAS
• 6+ years of software development experience in Python/Golang
• Experience in the development of complex, scale-out, distributed systems based on Service Oriented Architecture/Micro services
• Experience in Cloud Technologies (preferably AWS)
• Knowledge of the Backup or Storage domain will be an advantage. 

Role and Responsibilities:

• Suggest and propose solutions to complex design problems for respective technology/workload.
• Fix Product Bugs and deliver code changes to Production.
• Work closely with the Sales/Tech Support/Customer Success/Professional Services team assisting them on their POCs and Implementation Projects. 
• Own and drive the Cloud Production issues for investigation and RCA, delivering a solution and working with the extended development teams.
• Drive validation of future releases in a staging environment for customer use cases, a gatekeeper for product release and quality assurance.
• Partner with respective scrum teams and Product Management for feature design & product improvements.
• Ensure communication flows well cross-functionally for product updates and known issues.

Qualification

B.Tech/B.E/M.E/M.Tech (IT or Computer Science) or equivalent