Director, Member Development

Position Summary:

The Director, Member Development (Account Manager) works to lead member relationships across a suite of cohort insights and research-driven memberships and drive retention through executive engagement, strategic account planning, membership adoption recommendations, and risk mitigation strategies. 

Primary Job Duties:

• Own a portfolio of high-value members, ensuring retention, member value, and expansion through executive relationship and tailored engagement strategies.

• Act as a trusted advisor to executive sponsors at the CXO level of the largest national health systems by understanding their operational and strategic needs as well as delivering relevant insights from the membership suite. 

• Lead renewal and cross-sell conversations grounded in the insights and outcomes members have gained, achieving strong retention performance across the portfolio

• Own the commercial relationship and renewal process, partnering cross-functionally with subject matter experts, program delivery, and customer success, who own content and delivery, to drive membership adoption and consistent value to members. Contribute to continuous improvement of membership offerings by synthesizing qualitative and quantitative member feedback to inform delivery and engagement strategies. 

• Develop and execute account plans that align member goals with THMA offerings to drive retention, adoption and growth. Monitor, escalate and problem-solve membership risk, leveraging quantitative and qualitative data inputs to optimize recommendations. 

• Stay informed on market changes and member developments to anticipate needs and position THMA as a strategic partner.

Minimum Qualifications:

• 6+ years of retention and cross-sell experience in a complex and consultative environment

• Experience in service delivery, consulting, research, or program management strongly preferred; ability to engage credibly on content and insights with senior executives

• Demonstrated track record of achieving revenue goals and/or quotas

• Knowledge of product launch and service delivery strongly preferred 

• Knowledge of healthcare industry strongly preferred

• Salesforce Experience preferred

Interpersonal Skills & Attributes:

• Collaborative 

• Customer-focused

• Strategic mindset

• Ability to communicate persuasively with senior executives

• Team approach to working with others

• Attention to detail

• Ability to work independently and as a team member

• Self-directed and resourceful

• Excellent communication and member facing skills

• Excellent organizational skills

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required talk and hear. Specific vision abilities required by the job include close vision, and distance vision, and the ability to work with screens or monitors for prolonged periods of time. This position is primarily a sedentary job where the team member will be seated for the majority of the day. 

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Base Salary Range 110000 - 116600 USD