Sabio

CX solutions via cloud and consulting

Account Manager

Account ManagementUpdated on Nov 13

Full-timeMadrid, SpainNo salary listedHybrid

About the Job

Requirements

Extensive industry experience selling solutions into businesses in Spain, with demonstrable relationship-building business skills.
A complete understanding of business, financials, products and services, the market, and the needs and challenges of assigned accounts; the ability to develop colleagues’ and customers’ understanding and be recognized as an expert in many areas.
Experience selling cloud, contact centre, artificial intelligence, and data solutions.
Demonstrable over-performance in a similar senior sales role through effective account development and planning capability.
Solid experience in proposal writing and presentation generation.
Ability to present and facilitate at C-level.
Excellent spoken and written Spanish and English, with the ability to explain issues clearly and in detail to a variety of audiences.
Strong interpersonal skills for building and maintaining collaborative relationships with cross-functional teams, with a desire to exceed customer expectations.
Ability to influence and lead a multi-disciplinary bid or technology team.
Experience managing committed deals and forecasting to a high degree of quality and accuracy.

Responsibilities

Drive new business initiatives and develop and maintain relationships with key account stakeholders.
Understand business drivers to effectively position and promote Sabio solutions.
Collaborate with the presales and consultancy teams to develop business cases based on return on investment or customer-service improvements.
Define a detailed account plan outlining Sabio’s current and future potential within the account and communicate it effectively within Sabio.
Develop and manage the whole sales engagement process, from initial need creation through negotiation of potentially complex, high-risk contracts.
Lead the sales process with very limited managerial support.
Look for growth opportunities within existing customers and new accounts.
Focus business planning and management on strategic planning and business outcomes.
Provide excellent customer service.
Participate as a member of the team.
Pursue continuous professional development.
Identify innovative ways of working that increase effectiveness.
Challenge standard processes and procedures to improve them.
Represent Sabio and its key partners as an ambassador.
Perform other reasonable duties and responsibilities assigned by the manager.

Desired Qualifications

A keen interest in developing new knowledge and skills.

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic Account Manager to join our sales team.

The successful candidate will drive new business initiatives, develop and maintain relationships with key account stakeholders, and understand business drivers to effectively position and promote Sabio solutions. Collaboration with the presales and consultancy team to develop business cases based on ROI or customer service improvements will also be essential. The ideal candidate will have experience in solution/insight selling, a strong cultural fit with the drive to advance our business, and a keen interest in developing new knowledge and skills to play a pivotal role in driving change within our organisation.

As an Account Manager, the jobholder must define a detailed Account Plan outlining Sabio’s current and future potential within the account and to effectively communicate this internally within Sabio. The individual will be responsible for the development of the whole sales engagement process from the initial need creation to the negotiation of potentially complex high-risk contracts.

The individual will be known in our industry and have the integrity and the ability to network with key decision makers. This is strategic selling as part of a large team of Sabio experts and the individual is expected to be able to lead the whole process with very limited managerial support.

Key Competencies

Account Development: the ideal candidate will constantly look for growth opportunities both in existing customers as well as within new accounts.
Business Planning & Management: The approach for this will have a strong focus in Strategic Planning and business outcomes.
Provide Excellent Customer Service
Team Participation

General Competencies

Continuous Professional Development is a key focus of all roles at Sabio
Always seek to identify more innovative ways of working that create increased effectiveness
Growth Mindset
Challenge standard processes and procedures with the aim to ensure they are as good as they can be
Act as an ambassador of Sabio and its key partners at all times
From time to time you may be assigned any other reasonable duties and responsibilities by your manager or other such person(s) acting as your Manager

Extensive industry experience selling solutions into businesses in Spain with demonstrable relationship business skills
Has a complete understanding of business, financials, products/services, the market and the needs/challenges of assigned accounts; develops colleagues' and customers' understanding; is recognized as an expert in many areas
Must have experience in selling Cloud, Contact Centre, AI and data solutions
Proven, demonstrable over-performance in a similar senior sales role through effective account development and planning capability
Solid experience in proposal writing/presentation generation
Ability to present and facilitate at C-level
Excellent spoken and excellent written in both Spanish and English: able to explain issues clearly and in detail to a variety of audiences
Strong interpersonal skills in building and maintaining collaborative relationships with cross functional teams. With a desire to exceed customer expectations
Strong team player, able to influence and lead a multi-disciplined bid or technology team
Experience in managing committed deals and forecasting to a high degree of quality and accuracy
A determined “can-do” approach

About the Company

Sabio

CX solutions via cloud and consulting

Sabio Group helps businesses improve customer interactions by providing cloud-based customer experience (CX) solutions, along with consultancy services and strategic partnerships. Its offerings combine technology platforms, advisory support, and collaborative partnerships to deliver scalable CX improvements for clients such as telecoms and other companies. The company grows its capabilities through acquisitions (e.g., Team Vision and DVELP), expanding its service offerings and expertise. This mix lets Sabio deliver end-to-end CX projects—from strategy and implementation to ongoing support—rather than just selling a single product. Sabio’s goal is to achieve better outcomes and higher customer satisfaction for its clients by applying practical, team-oriented problem-solving and reliable technology to everyday customer touchpoints.

Company size: 501-1,000
Company stage: Growth Equity (Venture Capital)
Total funding: $66M
Headquarters: London, United Kingdom
Founded: 1998

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