Infrastructure Automation Engineer

Location: San Jose, Costa Rica- Hybrid

Segment: Global IT

Direct Report To: Sr Manager Infrastructure Hosting Services

We are looking for a Infrastructure Automation Engineer to automate the majority of our Infrastructure Hosting workload. You will build automations that replace manual, ticket-driven tasks with reliable, repeatable, and auditable processes, delivered as self-service requests to the business.

Must-Have

• Bachelor’s degree in computer science, IT, or equivalent experience.
• 3+ years of experience in infrastructure engineering, DevOps, or automation.
• Hands-on experience with Microsoft Azure (compute, networking, storage, identity, and governance).
• Proficiency with Azure DevOps, including repositories, YAML pipelines, service connections, and agents.
• Proficiency with Infrastructure as Code and scripting (for example Terraform, Bicep/ARM, PowerShell, Python).
• Experience automating on-premises infrastructure (for example Windows/Linux servers, VMware, or storage) and hybrid connectivity to Azure.
• Solid understanding of REST APIs, webhooks, and authentication for system-to-system integration.

• Strong problem-solving, communication, and documentation skills.

Nice-to-Have

• ServiceNow development experience (Service Catalog, Flow Designer, Orchestration/IntegrationHub, REST integrations, custom forms).
• Experience with configuration management tools (for example Ansible, DSC).
• Familiarity with ITIL processes, change management, and CMDB.
• Azure certifications (for example AZ-104, AZ-400).

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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

If you can imagine yourself in this role, we look forward to hearing from you. Duracell is committed to hiring incredible talent, and as such, offers competitive compensation packages and employee benefits. To this same end, Duracell respects and values the aspects that make each candidate unique and, as an Equal Opportunity employer, is committed to providing a work environment that is free of discrimination against employees and applicants on the basis of any factor prohibited by applicable laws and regulations. 

• Identify and prioritize manual Infrastructure Hosting tasks for automation, building on work already delivered in Azure and DevOps.
• Develop automations as code and run them through Azure DevOps pipelines, applying engineering standards: version control, peer review, testing, secrets management, logging, and error handling.
• Automate provisioning, configuration, and lifecycle management of both Azure and on-premises components (for example servers, storage, and networking).
• Integrate automations with ServiceNow so requests submitted through custom forms trigger the pipelines and return status to the requester; build the forms or partner with the ServiceNow team to deliver them.
• Document automations and runbooks and enable infrastructure teams to use and support them.
• Monitor and improve automation reliability, performance, and security compliance.
• Share knowledge and contribute to team automation standards.