Associate Manager
Sutherland
Associate Manager
Sutherland
Global BPO providing customer lifecycle management
Roles & Responsibilities
1. Taking responsibility for executing business consulting projects including tasks like research, data interpretation, analysis, insight generation and report preparation
2. Authoring /co-author thought leadership articles.
3. Independently managing mid-sized projects or taking ownership of one or more modules of major /significant consulting projects
4. Leading, coordinating, and organizing the work of a team of junior analysts
5. Manage client communication for projects assigned.
6. Supporting the leadership team on marketing, business development and proposals
7. Positively contributing to the firm's growth and reputation
8. Contribution to the firm in non-project areas (such as knowledge management, people development etc.)
Education: MBA (Marketing / Finance / Strategy / etc.) (Preferably from Tier-I/II B-School)
Experience/ Skills – 1. 6+ years of experience in market research and consulting projects, with minimum 3+ years of experience in delivering strategic research / consulting projects such as market entry, market opportunity assessment, market expansion strategy, new product development etc.
2. Should have excellent customer facing capabilities, and in leading projects.
3. Experience with top research & consulting firms would be preferable.
4. The individual must be comfortable interacting with C-level / senior leadership / client stakeholders.
5. Should have team management capabilities, preferably 2 to 3 members.
6. Experienced user of Microsoft office suite- Excel, Word & Power Point
7. Must be able to demonstrate the ability to understand client requirements, and the drive to go beyond stated requirements deliver best possible solutions that fulfil clients’ objectives.
Global BPO providing customer lifecycle management
Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.
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