ITS Analyst

En Ball, la integridad y la confianza son nuestra base. Guiados por nuestros valores fundamentales —“Nos importa. Trabajamos. Ganamos.”— vivimos una cultura en la que todas las voces son importantes.

Junto con nuestra gente, clientes y socios globales, estamos contribuyendo a la construcción de un mundo mejor y más sostenible a través de nuestros envases de aluminio.

Crea un nuevo futuro. Postúlate hoy.

Your Opportunity to Make an Impact

At Ball, every role contributes to something bigger. Learn how this opportunity will allow you to grow your career while making a lasting impact on our business, our communities, and our planet:

The ITS Analyst will serve as a key Tier 2 support resource for Ball’s Esko environment, helping ensure the stability, performance, and effectiveness of critical packaging and graphics workflows. This role partners with business users and global IT teams to resolve complex technical issues, manage user access, and deliver a high level of customer support in a global environment.

How You'll Make a Difference

The responsibilities below represent more than daily tasks. They are opportunities to make a difference, collaborate with talented colleagues, and contribute to meaningful outcomes:

• Provide Tier 2 support for Esko solutions, including troubleshooting, issue resolution, and end-user assistance.
• Manage user access, permissions, and administration activities within the Esko environment.
• Support and resolve technical issues related to Esko WebCenter and Automation Engine.
• Collaborate with business users and global IT teams to ensure efficient operation of packaging and graphics workflows.
• Monitor support requests and ensure timely resolution of incidents while maintaining a strong customer service focus.
• Contribute to process improvements, knowledge documentation, and best practices to enhance support effectiveness and user experience.

What Helps You Thrive in This Role

We're looking for curious minds, collaborative spirits, and motivated professionals ready to make an impact. Here are the skills and experiences that will help you succeed in this role:

• Bachelor's degree or college-level education in Information Technology, Computer Science, or a related field.
• Hands-on experience supporting and administering Esko solutions, particularly Esko WebCenter and/or Automation Engine.
• Experience providing Tier 2 technical support and troubleshooting complex application issues.
• Strong customer service orientation and ability to communicate effectively with business users and technical teams.
• Professional proficiency in English, with the ability to support a global user community.
• Experience with ServiceNow and ITIL-based support processes is considered a plus.
• Spanish language skills are desirable.

Additional Information

• Hybrid On-Site Work Environment: This position requires regular in-person engagement by working on-site for three (3) days per work week (with core collaboration days of Tuesday, Wednesday and Thursday) or remote from the location of the candidate. Remote work may also be considered, depending on the candidate’s distance from the Ball office. 
• GGS: Global Grade 9
• Benefits: Relocation benefits not provided
• Please apply by Oct, 14th
• Important: If you move forward to the interview stages, please inform your current management.

Al enviar tu candidatura a Ball, te alentamos a destacar tus habilidades, experiencia y calificaciones que se alineen con el puesto.

Ball Corporation se enorgullece de ser una empresa que ofrece igualdad de oportunidades. Alentamos activamente todas las postulaciones, independientemente de raza, etnia, religión, creencias, nacionalidad, ascendencia, estado civil, orientación sexual, identidad o expresión de género, discapacidad, embarazo, edad o cualquier otra característica no relacionada con la experiencia profesional.

Ten en cuenta que el puesto publicado puede variar con respecto al descrito en el contrato debido a la estructura local de cargos y a los sistemas globales de Recursos Humanos.

No aceptamos agencias.