Full-Time

Manager – Professional Services Engineering

Confirmed live in the last 24 hours

Aisera

Aisera

201-500 employees

AI service experience platform for automation

AI & Machine Learning

Senior

Palo Alto, CA, USA

Required Skills
Python
Data Science
Java
AWS
Requirements
  • 8+ years of software implementation experience
  • 7-9 years of consulting experience
  • Knowledge/Familiarity with SSO, REST APIs, AWS and software integrations
  • Development experience with Python, Java, Javascript or other scripting/programming languages
  • Bachelor’s or higher degree in data science, computer science, engineering, or related technical field
Responsibilities
  • Primary technical point of contact for onboarding customers
  • Escalation Manager for all technical matters related to implementation
  • Enforce best practices and quality check on all implementation components
  • Onboard Aisera customers owning the end to end process from requirement analysis to go-live
  • Develop custom workflows/RPAs based on customers’ requirements (requires javascript experience)
  • Triage any technical issues reported by customers and work with Engineering toward the resolutions
  • Stay current with the most recent changes to our product and educate customers on our offerings and updates
  • Lead a team of fellow Service engineers who are performing the role.

Aisera offers an AI Service Experience platform leveraging large language models and domain knowledge to enable high auto-resolution rates and cost savings through self-service automation across digital, voice, and contact center channels. The platform integrates with leading service providers and supports various workflows, offering multilingual virtual assistant capabilities for seamless conversational continuity.

Company Stage

Series D

Total Funding

$189.1M

Headquarters

San Jose, California

Founded

2017

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

6%

2 year growth

55%