At least 2 years of related information technology experience.
Three years of work experience.
Experience supporting Outlook, Windows, Word, Excel, and other desktop applications.
A strong information technology and technical aptitude.
Responsibilities
Provide operational support for client desktops, handheld devices, laptops, process PCs, NetPCs, servers, associated operating systems and software, printers, tethered network switches, routers, firewalls, phone systems, and wireless access points.
Gather and capture client and problem information.
Use technical skills, knowledge databases, and other information technology resources to resolve problems or escalate them appropriately.
Assist end users with hardware and software issues through telephone calls, email, and help desk tickets; diagnose problems and perform troubleshooting activities.
Document, track, and monitor problems to facilitate timely resolution.
Desired Qualifications
Previous customer service work is a plus.
An information technology degree or certificate is a plus.
CompTIA certification is a plus.
Job description
Provide IT support to on-site employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when appropriate.
Responsibilities:
Provide operational support to on-site equipment related to client Desktops, Handheld, Laptops, Process PC's, NetPC's, Servers, associated OS(NT, Windows) and software, printers, tethered network Switches, Routers, Firewalls, Phone systems and untethered Wireless access points.
Gather/Capture client and problem information
Make use of technical skills, knowledge database and other IT resources to resolve problems and escalate problems appropriately
Assists end users with hardware and software issues by fielding telephone calls, email communication, help desk tickets, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Applicant must have experience supporting Outlook, Windows, Word, Excel and other desktop applications. Works under immediate supervision.