Director - IT Operations

The Director, IT Operations will provide strategic leadership for OneOncology’s IT Operations organization, overseeing the Network Operations Center (NOC), Tier 3 Escalations, and IT Project Engineering teams. This role is responsible for shaping the long-term IT Operations strategy, ensuring organization-wide reliability, scalability, and alignment with business objectives. The Director will lead operational excellence, implement governance frameworks, and drive cross-functional technology initiatives that support OneOncology’s mission. This role balances strategic vision with practical oversight, guiding the delivery of complex infrastructure and cloud projects while fostering a high-performing, collaborative IT Operations team.

Responsibilities

• Provide leadership and development for a multi-disciplinary IT Operations team, cultivating a culture of high performance, accountability, and continuous improvement.

• Collaborate with IT leadership and business stakeholders to define, prioritize, and execute the IT Operations roadmap, ensuring alignment with organizational goals.

• Oversee tier 3 incident escalation processes, ensuring timely resolution of complex issues and continuous improvement in operational resilience.

• Strategically guide the Network Operations Center, leveraging analytics and monitoring frameworks (RMM tools) to optimize infrastructure performance and proactively mitigate risks.

• Define and oversee IT operational governance, including Change Management, Major Incident Management, and Problem Management, ensuring process maturity and adherence to best practices.

• Provide direction and oversight for IT infrastructure and cloud initiatives, ensuring projects meet scope, schedule, quality, and organizational objectives.

• Lead the development and continuous enhancement of IT operations policies, standards, and frameworks, driving operational efficiency, security, and resilience.

• Champion cross-functional collaboration between IT Operations, Security, Service Delivery, and business stakeholders, ensuring IT initiatives support organizational priorities.

• Define key performance indicators, dashboards, and reporting mechanisms to track operational effectiveness, inform decision-making, and demonstrateIT’s value.

• Provide guidance on infrastructure architecture, cloud strategy, and disaster recovery planning to ensure systems are scalable, reliable, and secure.

• Oversee vendor relationships, procurement, and IT Operations budgets, optimizingcost, performance, and service delivery.

• Drive financial strategy and accountability for assigned products and services, including oversight of invoices, expenditures, and budgetary alignment.

• Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.

Key Competencies

• Proven leadership experience managing multi-disciplinary IT Operations teams in distributed or high-growth environments.

• Strong technical knowledge acrossinfrastructure, networking, storage, cloud platforms (AWS, Azure, or similar), and IT operations tools, with the ability to translate technical solutions into business outcomes.

• Demonstrated success in incident management, problem management, operational governance, and large-scale infrastructure or cloud initiatives.

• Skilled in disaster recovery planning, system performance optimization, and operational resilience.

• Excellent people leadership, with a track record of building high-performing, collaborative teams.

• Strong business acumen and the ability to align IT investments and operations to organizational priorities.

• Outstanding communication skills, able topresent complex technical concepts to both technical & non-technical stakeholders.

• Ability to manage competing priorities in a dynamic, fast-paced environment.

Qualifications

• Bachelor’s degree in Computer Science, IT, or a related field, or equivalent experience.

• 8+ years of progressive leadership experience in IT Operations, including management of multi-disciplinary teams, budgets, and strategic initiatives.

• Deep expertise with Microsoft 365 platform, backup and recovery solutions, and system monitoring tools.

• Superior verbal and written communication skills.

• Willingness to stay current with emerging networking technologies and industry trends.

• Healthcare experience is a plus.