Department Manager - Service

What you will do

Customer Service:

• Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire Store Team.
• Meet Staff Training Saturation targets related to Product Knowledge and Fit Etiquette.
• Achieve Net Promotor individual store targets.
• Ensure Staff Onboarding is delivered to the company’s expectation.
• Become an Ambassador of Canadian Tire’s Triangle Rewards Program
• Provide continuous feedback and coaching to Store Teams using Store Force Reporting, Daily Huddles, and formal performance evaluation programs.

Store Operations:

• Flawless execution of PHL’s visual compliance standards, store maintenance and pricing standards (Operational Readiness Review and Dynamic Merchandising Programs
• Effectively utilizes meet all store operating initiatives and directives according to required timelines.
• Establishes plan and follows up on execution of weekly staff training plans ensuring 100% saturation on all mandatory modules
• Follows and ensures compliance of all corporate LP, Cash and Store Audit Compliance, and OH&S policies and procedures.
• Responsible for overall employee discount and vendor pro deal programs

Training:

• Coach and develop store staff, through setting expectations, communication, coaching, feedback, and ongoing support.
• Follow up to ensure execution of Weekly Plans for the store.

• Consistent follow up to ensure 100% saturation on department specific product knowledge programs
• Create development plans and conduct annual appraisals for Part Time staff members; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
• Communicate in a clear and concise manner; leading effective Huddles / Meetings / Coaching sessions all while keeping team well informed of pertinent information.
• Ensure all PHL selling skills and fit etiquettes are delivered at all times
• Provide resolution for all customer concerns.

Leadership:

• Continually motivates team and performance through recognition programs, store contests, customer compliments, and compensation.
• Maintain PHL performance management expectations (feedback/coaching) specific to selling skills and product knowledge
• Promotes and maintains a positive and motivating work environment.
• Provides mentorship to teams and influences continuous growth,
• Sponsors encourage to support community engagement efforts.

What you bring

• Proven Leader and Mentor
• Proven ability to build and manage daily store execution plan.
• Exceptional communication skills & organizational skills
• Organized individual with understanding of compliance management
• Superior training and coaching skills
• High energy, enthusiastic individual who is driven to succeed
• Previous retail management experience an asset

What you’ll get

• Excellent Discount Program
• Flexible Scheduling
• Benefits and Savings Options
• First Class Training Platforms
• Team Environment
• Employee Resource Groups
• Jumpstart Charities

We thank all applicants for their interest; however only those candidates elected for an interview will be contacted.