ServiceNow - Software Engineer

About the Job

You will be a part of the Business Workflow Automation team, responsible for turning product requirements into designs, developing implementation plans, and creating integrations and automated initiatives for both On-Cloud and On-Premise platforms.

As a Software Engineer, you will be responsible for developing the service management framework, event management workflows, business application workflows, as well as integrations and tool capabilities. You will be at the forefront of IT Operations transformation, delivering cost savings, productivity gains, and user experience improvements.

We are looking for a talented, driven, and energetic individual to help accelerate our efforts, strengthen team skills, and contribute to our solutions-centric culture.

This role reports to the Manager of Business Workflow Automation.

You Are Excited About This Opportunity Because You…

• Enjoy working in a highly collaborative environment.
• Are an excellent communicator—in person, via email, and over the phone.
• Identify opportunities for improving user experience.
• Execute enhancements on existing products.
• Evaluate and monitor product performance within assigned categories.
• Work effectively with cross-functional teams to enhance overall performance.
• Can prioritize and manage multiple complex projects with aggressive timelines.
• Take pride in quality, time management, and accuracy of work.
• Have proven experience as a key technical resource contributing to solution development in client environments.
• Are an experienced problem solver, skilled at resolving complex issues.
• Are knowledgeable about runbook/orchestration automation.
• Possess strong interpersonal skills, are customer-centric, and thrive in culturally diverse environments.
• Are a team player.

Desirable Competencies

• 3-5 years of experience in ServiceNow development.
• Proficiency in ServiceNow scripting, workflows, and integrations.
• Experience with software development methodologies such as Agile or Waterfall.
• Familiarity with IT Service Management (ITSM) and IT Operations Management (ITOM) processes.
• 2+ years of experience coding ServiceNow features or similar platforms.
• Experience in developing, configuring, and customizing the ServiceNow platform to meet business needs.
• Ability to collaborate with cross-functional teams to identify and prioritize business requirements.
• Expertise in writing clean, efficient, and maintainable code.
• Conducting code reviews and quality control checks to ensure efficiency and productivity.
• Debugging and fixing technical issues.
• Producing and executing test cases to ensure software quality.
• Documenting code and application functionality.
• Staying updated on emerging trends and technologies in ServiceNow development.
• ITIL Foundation level knowledge and familiarity with frameworks such as COBIT, IT4IT is a plus.
• Experience with Web Services, APIs, and database-level integrations/ETL.
• Proficiency in Web Technologies (XML, HTML, JavaScript, Web Services) and experience working in a SaaS environment.
• Ability to drive design and strategy around automation tools.
• Understanding of technical components such as LDAP, VPN, SSL, and other related technologies.
• Must be fluent in English, both written and spoken.
• A degree or equivalent qualification, preferably in Information Technology, with proven experience in technical development roles.