Igloo Cashier

Overview

Sunday River is hiring Igloo Cashiers to deliver exceptional service to our Igloo customers! Full-time and part-time positions are available.

The Igloo Cashier role is a front of the house, direct guest facing, hands on position responsible for meeting, greeting and conversing with guests and providing them with top notch customer service from the start to finish of the guest experience. Igloo Cashiers are responsible for correctly identifying items for purchase in the POS and receiving electronic payment from the guests.

At times this job can be intense and high stress due to peak volume, so a successful candidate will have the ability to multitask. This position requires the capacity to describe all items on the outlet's menus and inform guests of the menu choices at other mountain restaurants, promote area activities, and be able to answer general knowledge questions involving the resort.  

The shifts are mostly days with some evening shifts; day shifts starting around 8am and ending on or before 6pm based on business demand and operating hours. Shifts include weekends and holidays with more time being needed during periods of extremely heavy business. For example, Christmas week and President's week.

Responsibilities

• Receive credit cards, resort charge cards, and gift cards as payment during guest transactions

• Cashiers are responsible for all activity on their registers and must keep their area clean, neat, and organized throughout their shift 

• Assist with restocking and replenishing beverages and other FOH food items

• Complete opening and closing shift duties, and side work as assigned by MOD, FOH supervisor or Lead Server

• Immediately communicate with the Manager regarding any guest concerns or complaints

• Must be able to quickly and correctly answer guest questions regarding the menu, upselling, and ingredients

• Communicate to MOD maintenance and repairs as needed for FOH for the Igloo to be presentable and in working order for all guests.

• Follow state, local, federal, and Sunday River guidelines and laws on proper service

• Must be able to inform guests of the menu choices at other mountain restaurants, promote area activities and be able to answer general knowledge questions involving the resort

• Must be physically able to climb stairs, stand for long periods of time on variable surfaces, and walk across snow covered surfaces throughout the shift.

• Responsible for operating the FOH within the guidelines outlined in the Boyne Brand Standard Audit

• At times of high volume within the resort, assistance may be required outside of the assigned outlet

• Maintaining inventory and securing inventory and the igloo at the end of every shift.

• Must operate under the alcohol serving guidelines required by the state of Maine at all times.

• Applicants must have the desire to work outside, work with the public.

• Required to help maintain the igloo floor surfaces and may be required to shovel and rake the floor surfaces

• must present a professional manner and have the ability to maintain their composure during pressure situations resulting from business levels and time constraints.

Qualifications