Manager, Process Engineering

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be! 

Position Overview

As a Manager, Process Engineering, you will lead large scale, high impact initiatives and programs that strengthen operational excellence across CarMax. You will serve as a trusted leader, people developer, and role model in continuous improvement, providing thoughtful recommendations, analysis, and guidance that support CarMax standards, best practices, and product innovation. This role requires strong partnership skills, a passion for solving complex problems, and a commitment to improving customer and associate experiences. You will collaborate with Field and Home Office teams, work directly with stores, and balance multiple priorities while driving meaningful, people centered results.

Why CarMax? At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and it’s our associates that help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. This is where innovation meets passion – be inspired and supported to take us to the future.

Team Overview

This team plays a key role in leading enterprise level initiatives, advancing continuous improvement, and developing process solutions that support Service Operations and Logistics. As Manager, Process Engineering, you will also serve as the primary point of contact for specialized programs, partnering closely with business areas and mentoring fellow Process Engineers to strengthen overall team capability.

Role Responsibilities

• Apply technical expertise to analyze and resolve cross functional challenges involving tools, equipment, processes, and staffing.
• Lead Kaizen and process improvement activities to uncover opportunities and drive operational enhancements.
• Monitor performance metrics and use root cause analysis to identify sources of failure and deliver corrective actions.
• Guide large scale initiatives by influencing cost, quality, and speed through Human Factors, Ergonomics, layout optimization, and other engineering methods.
• Drive continuous improvement efforts that strengthen Service Operations and Logistics performance.
• Serve as the program owner and primary point of contact for specialized business areas supported by Process Engineering.
• Work effectively in store and shop floor environments, including the ability to lift up to 50 lbs and stand when evaluating processes.

Required Qualifications

• Industrial Engineering degree with experience managing projects and leading teams.
• Demonstrates strong coaching skills by observing work, providing timely feedback, and recognizing performance patterns.
• Breaks down complex problems into manageable actions with clear plans for follow up and sustainment.
• Delegates effectively while staying connected to daily operations to support accountability and results.
• Builds trusted relationships by communicating clearly and influencing across levels.
• Leads by example, modeling strong performance behaviors and inspiring teams through change.
• Proficient in AutoCAD, Microsoft Office, and Visio, and able to work in both office and shop floor environments while wearing CarMax required apparel; travel approximately 20–30%.

Preferred Qualifications

• Approximately 6–10 years of Lean experience.

About CarMax At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Work Location and Arrangement: This role will be based out of the CarMax Home Office in Richmond, VA and Associates will work onsite 4 days per week.

Work Authorization:  Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role. 

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 250 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The annual salary for this position is:

$104,100.00 - $166,600.00

May be eligible for bonus and equity.

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. 
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.  If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. 

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. 

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.