Intergo Telecom

Global CPaaS and telecom services

Technical Business Analyst

Business AnalysisPosted on Nov 10

Full-timeRemote in CyprusRemote

About the Job

Requirements

At least 3 years of experience as a Business Analyst or Technical Business Analyst in software, SaaS, or B2B.
Demonstrated requirements skills, including user stories, acceptance criteria, gap and impact analysis, and stakeholder management.
Knowledge of REST APIs and JSON; XML knowledge is a plus. Experience with OpenAPI specifications and Postman testing.
Experience with data models, entity-relationship and process, sequence, and state diagrams, wireframes, and mockups.
Agile/Scrum and software development lifecycle experience, including test cases and user acceptance testing.
Knowledge of objectives and key results, key performance indicators, and analytics dashboards.
Ability to write clear specifications and customer-facing API documentation, migration guides, and user guides.
Experience with Jira, Confluence, Miro or Lucid, Postman, and Swagger or Redocly.
Daily, careful use of AI assistants for specifications and analysis.
Excellent written and spoken English.
Ability to work autonomously, manage several products and shifting priorities, facilitate workshops, negotiate scope, and bridge business and engineering.

Responsibilities

Gather requirements from stakeholders and customers through interviews, workshops, and ticket analysis.
Write implementation-ready epics, user stories, and acceptance criteria, and sketch wireframes to resolve flows and edge cases.
Model processes, journeys, systems, and data using BPMN, sequence, state, and entity-relationship models, and conduct gap and impact analysis.
Break initiatives into prioritized backlog items using RICE and value-versus-effort, identify shared dependencies and conflicts across products, and balance requests from multiple Product Managers while keeping stakeholders informed about status and trade-offs.
Define and review REST API contracts, including payloads, error codes, webhooks, and idempotency, and test APIs in Postman.
Map data and document integrations with carriers, PortaOne, Meta/WhatsApp, and payment providers.
Document data models, define objectives and key results, key performance indicators, and reporting needs, and validate releases using analytics.
Benchmark competitors' features, pricing, and developer experience.
Run discovery and convert findings into problem statements, product requirements document inputs, and backlog candidates.
Participate in Scrum ceremonies, write test scenarios with QA, and sign off on user acceptance testing.
Manage change requests and traceability, prepare release notes and runbooks, and hand over support materials.
Maintain specifications and decision logs in Confluence; write API references, migration guides, and user guides.
Document research and development experiments so their findings carry into production specifications.
Capture telecom and regulatory requirements, including sender ID, application-to-person messaging, opt-out, GDPR, data retention, and fraud controls.

Desired Qualifications

Telecom or messaging experience, including SMS/A2P, WhatsApp Business API, SMPP, SIP, telecom billing, CDRs, or PortaOne.
Market analysis, benchmarking, or product discovery experience.
Knowledge of MoSCoW, RICE, and dependency or risk prioritization.
SQL, product analytics, webhooks, and OAuth or API key authentication.
UML, BPMN, Figma, ReadMe, and developer-facing writing.
AI prototyping, workflow automation, or large language model feature analysis.
PMI-ACP, PSPO, or CSPO certification.

Technical Business Analyst

Intergo Telecom Ltd · Cyprus (Remote) · Full-time · Posted 2026-11-10

Workplace: remote

Department: Product

Description

At Intergo Telecom, we build the future of connectivity. Our mission is to make communication simple and available to businesses and individuals by building, operating and acquiring businesses in the telecom space that connect the world, making everyone feel like a local. Our CPaaS platform gives businesses the APIs and cloud services they need for voice, SMS, WhatsApp and omnichannel messaging.

We’re looking for a Technical Business Analyst to turn our product vision into clear, testable requirements across our portal, back office, billing and APIs, and to own documentation of R&D projects and new features from idea to release. If you enjoy bridging product, business and engineering, we’d love to hear from you.

What you’ll do

Gather requirements from stakeholders and customers via interviews, workshops and ticket analysis
Write ready-to-build epics, user stories and acceptance criteria; sketch wireframes to settle flows and edge cases
Model processes, journeys, systems and data (BPMN, sequence, state, ER) and run gap and impact analysis
Break initiatives into prioritised backlog items (RICE, value vs effort) across several products, flagging shared dependencies and conflicts
Balance requests from multiple Product Managers and keep stakeholders informed on status and trade-offs

APIs, data and metrics

Define and review REST API contracts (payloads, error codes, webhooks, idempotency) and test them in Postman
Map data and document integrations with carriers, PortaOne, Meta/WhatsApp and payment providers
Document data models, define OKRs/KPIs and reporting needs, and validate releases with analytics

Discovery

Benchmark competitors’ features, pricing and developer experience
Run discovery and turn findings into problem statements, PRD inputs and backlog candidates

Delivery and documentation

Join Scrum ceremonies; write test scenarios with QA and sign off UAT
Manage change requests and traceability; prepare release notes, runbooks and support handovers
Maintain specs and decision logs in Confluence; write API references, migration guides and user guides
Document R&D experiments so findings carry into production specs
Capture telecom and regulatory requirements (sender ID, A2P, opt-out, GDPR, data retention, fraud controls

Requirements

Must have

3–5+ years as a BA or Technical BA in software, SaaS or B2B
Strong requirements skills: user stories, acceptance criteria, gap and impact analysis, stakeholder management
Solid REST API and JSON knowledge (XML a plus); OpenAPI specs and Postman testing
Data models, ER and process/sequence/state diagrams, wireframes and mockups
Agile/Scrum and SDLC experience, including test cases and UAT
OKRs, KPIs and analytics dashboards
Clear specs and customer-facing docs (API docs, migration and user guides)
Jira, Confluence, Miro or Lucid, Postman, Swagger/Redocly
Daily, careful use of AI assistants for specs and analysis
Excellent English, written and spoken
Structured, detail-oriented and autonomous, able to juggle several products and shifting priorities
Confident facilitating workshops, negotiating scope and bridging business and engineering

Big pluses

Telecom or messaging experience (SMS/A2P, WhatsApp Business API, SMPP, SIP, telecom billing, CDRs, PortaOne)
Market analysis, benchmarking or product discovery
MoSCoW, RICE and dependency/risk prioritisation
SQL, product analytics, webhooks and OAuth/API key auth
UML, BPMN, Figma, ReadMe and developer-facing writing
AI prototyping, workflow automation or LLM feature analysis
PMI-ACP, PSPO or CSPO certification

Benefits

Competitive salary and performance-based bonuses
Paid annual leave days and paid sick leave days
Flexible working hours and a supportive work-life balance culture
Paid access to premium AI tools
Team events
Access to professional development programs and continuous training
A growing company with the potential to take on more responsibility and grow personally

Apply

Apply at Intergo Telecom Ltd

About the Company

Intergo Telecom

Global CPaaS and telecom services

Intergo Telecom supplies CPaaS and licensed telecom services, including enterprise SMS APIs, SIP trunks, and rich channels such as Viber, WhatsApp, and RCS, along with international wholesale voice, enterprise voice, wholesale SMS transit, and online fax. Customers connect to its platform via APIs or direct connections to send and receive messages and calls, supported by traffic management, real-time billing, and 24/7 support. It stands out through a personalized partner approach, a reliable global network, efficient traffic management, volume-based pricing, timely payments, and around-the-clock service. Its goal is to grow profitable VoIP/SMS termination by expanding its global network and offering flexible CPaaS and telecom services.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Cyprus
Founded: 2016

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