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Mercier Consultancy Group

Dutch Speaking Transportation Customer Experts

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece€18k - €22k

About the Job

Requirements

  • Native or fluent Dutch, spoken and written.
  • A valid European Union passport is mandatory.
  • A strong command of English for internal collaboration.
  • A passion for logistics, travel, or the transportation industry.
  • Problem-solving ability and a customer-centric mindset.
  • Willingness to relocate to Greece.

Responsibilities

  • Provide high-quality support to clients in the international transportation and logistics sector.
  • Manage inquiries about shipments, delivery tracking, and complex route coordination via phone, email, and chat.
  • Ensure seamless communication between transport providers and end-users to maintain service quality.
  • Troubleshoot and resolve transportation-related issues.
  • Maintain detailed records of client interactions in line with global logistics standards.
  • Collaborate with international teams to optimize customer satisfaction scores in the transportation industry.
  • Uphold clients’ premium service values in the logistics and transport sector.

About the Company

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