TTEC Digital

Delivers customer experience orchestration technology

NICE CXone Services Engineer

Implementation & Technical Account ManagementPosted on Nov 12

Full-timeManila, Metro Manila, PhilippinesNo salary listed

About the Job

Requirements

Experience managing Contact Center as a Service software and domain.
Experience with NICE CXone and CXone Studio.
Experience with one or more of CXone Studio, C#, and ASP.NET.
One to two years of ASP.NET experience, including C#, Visual Studio .NET, XML, and web services.
Three or more years of experience in NICE CXone and unified communications environments.
One to two or more years of software development experience, including design, custom and common coding with JavaScript, Python, Java, or C++, and testing real-time systems.
Experience with enterprise-level CCaaS architecture for complex business needs.
Network infrastructure experience.
Bachelor’s degree in computer science, information technology, or engineering preferred.
Customer-facing presentation skills, including the ability to develop solution pitches, value propositions, and demos.
Existing knowledge and/or industry certifications for NICE CXone and process automation technologies.
Ability to work US daytime hours.

Responsibilities

Implement, configure, test, and support NICE CXone contact center solutions.
Work with clients and internal teams to translate business requirements into technical solutions across voice and digital channels, including IVR, ACD, VoIP, email, SMS, and chat.
Participate in solution design, system configuration, troubleshooting, testing, and production support.
Work as a member of the project team to enhance and improve software written in one or more of CXone Studio, C#, and ASP.NET.
Code and test projects.
Deliver software on time.
Attend meetings and training as required.
Work with system analysis and project management for successful project completion.
Determine objectives and approaches for engagements with broad latitude.
Work on issues related to development and future concepts.

Desired Qualifications

Bachelor’s degree in computer science, information technology, or engineering.
NICE CXone and process automation technology knowledge and/or industry certifications.

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The NICE CXone Services Engineer is responsible for the implementation, configuration, testing, and support of NICE CXone contact center solutions. Working closely with clients and internal teams, this role helps translate business requirements into effective technical solutions across voice and digital channels, including IVR, ACD, VoIP, email, SMS, and chat. The engineer will participate in solution design, system configuration, troubleshooting, testing, and production support, while contributing to successful project delivery and customer outcomes. This role is ideal for professionals with hands-on contact center technology experience, strong problem-solving skills, and a customer-focused approach to solution delivery.

What You'll Be Doing

Contact Center as a Service (CCaaS) software management and domain experience.

NICE CXone and CXone Studio Experience

Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET

Code and test projects.

Deliver high-quality software on time.

Attend meetings and training as required.

Work with system analysis and project management for the successful completion of a project.

1-2 years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)

Skills and experience you will bring:

Bachelor’s degree in computer science, IT, or engineering preferred.

3 or more years’ experience in NICE CXone and UC environments.

1 to 2 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.

Experience with enterprise level CCaaS architecture for complex business needs.

Network infrastructure experience.

Team Player

Desire to work in a fast-paced environment.

Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.

Exercises wide latitude in determining objectives and approaches to engagements.

Works on issues for development and future concepts.

Existing knowledge and/or industry certifications for NICE CXone and process automation technologies.

Ability to work US daytime hours

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

#LI-RemotePhilippines

About the Company

TTEC Digital

Delivers customer experience orchestration technology

TTEC Digital helps organizations manage customer experiences by orchestrating conversations across channels. It combines technology with human-centric empathy and leverages in-house CX strategy, data and analytics, and AI to support contact center platforms and deliver better interactions. The product works by integrating with leading contact center technology and applying strategic CX design, data insights, and automated intelligence to route, personalize, and optimize customer communications. Compared to competitors, TTEC Digital emphasizes its global reach and its blend of strong tech capabilities with hands-on CX strategy, analytics, and AI expertise to deliver end-to-end CX improvements, not just software. The company’s goal is to help organizations deepen customer relationships and achieve stronger business outcomes, such as higher satisfaction, loyalty, and efficiency.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Austin, TX
Founded: Not listed

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