All Accor

Global hotel management, franchising, loyalty program

Front Office Intern

Hotel Guest ServicesUpdated on Nov 11

InternshipSotogrande, SpainNo salary listedIn-person

About the Job

Requirements

An agreement with the school is required.
A strong interest in pursuing a career in the hospitality industry is required.
Excellent communication skills in English and Spanish are required.
Basic computer skills and the ability to learn new software systems quickly are required.
A customer-oriented mindset and a friendly, professional demeanor are required.
The ability to multitask and work efficiently in a fast-paced environment is required.
Basic organizational skills and attention to detail are required.
Flexibility to work various shifts, including weekends and holidays, is required.

Responsibilities

Assist in welcoming and greeting guests upon arrival to ensure a positive first impression.
Learn to process check-ins and check-outs efficiently using the hotel's property management system.
Support the front desk team in handling guest inquiries and requests.
Assist in managing room assignments and maintaining accurate guest records.
Learn to handle basic administrative tasks, including answering phone calls and emails.
Shadow experienced staff to understand hotel operations and guest service standards.
Participate in training sessions to develop customer service and hotel-procedure skills.
Assist in promoting hotel services and amenities to enhance the guest experience.
Learn to handle basic financial transactions, including cash handling and credit card processing.
Collaborate with other departments to ensure seamless guest experiences.

Job Description

SO/ Sotogrande, a luxurious resort located in the beautiful Sotogrande, Spain, is seeking a friendly and enthusiastic Receptionist Trainee to join our team. This exciting opportunity offers a chance to kickstart your career in the hospitality industry while learning from experienced professionals in a dynamic environment.

Assist in welcoming and greeting guests upon arrival, ensuring a positive first impression
Learn to process check-ins and check-outs efficiently using the hotel's property management system
Support the front desk team in handling guest inquiries and requests
Assist in managing room assignments and maintaining accurate guest records
Learn to handle basic administrative tasks, including answering phone calls and emails
Shadow experienced staff to understand hotel operations and guest service standards
Participate in training sessions to develop skills in customer service and hotel procedures
Assist in promoting hotel services and amenities to enhance guest experience
Learn to handle basic financial transactions, including cash handling and credit card processing
Collaborate with other departments to ensure seamless guest experiences

Qualifications

Agreement with the school is required
Strong interest in pursuing a career in the hospitality industry
Excellent communication skills in English and Spanish
Basic computer skills and ability to learn new software systems quickly
Customer-oriented mindset with a friendly and professional demeanor
Ability to multitask and work efficiently in a fast-paced environment
Basic organizational skills and attention to detail
Flexibility to work various shifts, including weekends and holidays
Positive attitude and eagerness to learn

Additional Information

Monthly internship allowance.
Shared accommodation with other internship students.
Staff dining facilities available during working shifts.
Training and development program within the Front Office department.
Exclusive discounts on hotel services.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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