In PersonOnsite in Washington, D.C. for core business hours; may work remotely from home when requested or under the stated internet/equipment conditions.
IT OperationsSystem Administration
No H1B Sponsorship
US Citizenship Required
About the job
Requirements
Must be a U.S. citizen to be eligible to apply.
Must be able to obtain Secret clearance to be eligible to apply.
Must have at least 4 years of strong operations support experience with Windows Server 2019 or greater.
Experience with Windows Server management and vulnerability remediation patching is required.
Must have at least 4 years of operations support experience with the Workspace ONE UEM mobile device platform.
Must be available to work a flexible schedule and participate in 24x7 on-call technical support.
Must work core business hours, 8:30 a.m. to 5:00 p.m., eight hours a day onsite in Washington, D.C., excluding federal holidays and system maintenance periods.
Must be able to work during some planned maintenance windows between 9 p.m. and 5 a.m.
Must be able to work from home or remotely when requested by the Contracting Officer's Technical Representative, using customer-supplied equipment.
If the candidate has reliable high-speed internet, work can be completed off-site using customer-supplied laptops.
A bachelor's degree is preferred, with Healthcare preferred.
Responsibilities
Engineer, design, develop, support, and administer mobile-based solutions and standards for Workspace ONE environments.
Provide support for mobile applications such as Microsoft Office 365 as needed.
Perform configuration management, technical support, application support, and related documentation.
Communicate orally and in writing with senior staff, information systems professionals, and the non-technical user community.
Provide technical support for mobile device issues through the ticketing system, telephone, or email.
Coordinate and assist with the installation and maintenance of mobile platform software, hardware, and devices for in-house teams, remote employees, vendors, and contractors as needed.
Assist with developing IT procedures to increase efficiency, enhance workflow, and improve customer satisfaction.
Perform configuration management and develop supporting documentation.
Communicate orally and in writing with senior staff, organizational stakeholders, internal systems administrators, and the non-technical user community.
Desired Qualifications
At least 5 years of operations support experience with mobile device management design and implementation is desired.
Knowledge of and demonstrated experience with Workspace ONE UEM, Workspace ONE Access, Microsoft Office 365 applications, Microsoft Active Directory, and Windows Server Administration are a plus.
Job Title: Unified Endpoint Management (UEM) Senior Mobility Engineer - Washington DC
Role/Office Location Options: Washington, D.C.
Requirements: Must be a US citizen to be eligible to apply for this position. Must be able to obtain secret clearance to be eligible to apply for this position.
Responsibilities:
Engineering, design, development, support and administration for mobile based solutions and standards for Workspace One environments.
Provide support for mobile applications such as Office 365 as needed.
Perform configuration management, technical support, application support and corresponding documentation.
Communicate both orally and in writing with senior staff, information systems professionals, and the non-technical user community.
Must be able to work core (8:30am – 5:00pm) business hours 8 hours a day onsite in Washington DC, excluding federal holidays and when work is done for system maintenance. *Note: Must be able to work from home/remote when requested by COTR using customer supplied equipment.
Candidate must be able to work during some planned maintenance windows between 9pm and 5am as part of maintenance activities.
If the candidate has reliable high-speed internet, the work can be completed off-site (home) using customer supplied laptop(s).
Tasks:
Provide technical support for all mobile device issues via our ticketing system, telephone, or email.
Coordinate and assist with the installation and maintenance of mobile platforms software/hardware and mobile devices for in-house teams, remote employees, vendors, and contractors as needed.
Assist with the development of IT procedures to increase efficiency, enhance workflow, and improve customer satisfaction.
Perform configuration management and develop supporting documentation.
Communicate both orally and in writing with senior staff, organizational stakeholders, internal systems administrators, and the non-technical user community.
QUALIFICATIONS
Must have 4 + years strong operation support experience with Windows Server 2019 or greater
Experience with Windows Server Management and Vulnerability Remediation Patching
5 + years operations support experience with MDM design and implementation desired
Must have 4+ years operations support experience with Workspace One UEM mobile device platform
Must be available to work on a flexible schedule and participate in 24x7 on-call technical support.
Knowledge of and demonstrated experience with the following technology is a plus: