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Tines

Workflow and AI orchestration platform

Senior Forward Deployed Engineer - Public Sector

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeRemote in USA

About the Job

Requirements

  • At least 8 years of experience in a technical, customer-facing role such as Solutions or Pre-sales Engineer, Technical Consultant, Customer Success Engineer, Forward Deployed Engineer, Integration or Implementation Engineer, or Software Engineer with customer exposure.
  • At least 5 years of experience working with public sector or federal customers.
  • A proven track record of driving adoption and delivering measurable value from complex technical products in enterprise environments.
  • Strong engineering skills to own integrations, troubleshoot production issues, and understand customer infrastructure.
  • Strong Python skills; TypeScript, Java, or a similar language is ideally desired.
  • Production experience with large language models and AI systems, including prompt engineering, agent workflows, and deployment at scale.
  • Ability to train, enable, and influence stakeholders across all levels.
  • High agency, resourcefulness, independence in finding paths forward, appropriate escalation, and ownership of accounts.
  • Strong, clear, confident, low-ego communication and the ability to make complex concepts simple.
  • Willingness to travel 20–40% to customer sites.
  • Must be authorized to work for any employer in the United States; employment visa sponsorship or takeover is not available.

Responsibilities

  • Lead the technical implementation of Tines’ platform in complex enterprise environments, integrating existing systems and configuring customer-specific workflows to deliver outcomes quickly and smoothly.
  • Support and train customer users and stakeholders at all levels, from technical teams to business leaders, to ensure the platform is understood, actively used, and maximized.
  • Identify new use cases by developing a deep understanding of each customer’s business and surface opportunities to create value and expand adoption across teams, workflows, and business units.
  • Serve as the primary technical point of contact and trusted platform advisor; troubleshoot issues, deliver workshops, answer technical questions, and resolve blockers.
  • Build lasting customer partnerships at all levels, from daily users to executive sponsors, focusing on long-term retention and growth.
  • Document field insights, including recurring friction points, unmet needs, and high-value use cases, and share them with internal Engineering, Product, and GTM teams.
  • Travel 20–40% to customer sites to build trust, accelerate adoption, and deepen relationships in person.

Desired Qualifications

  • Experience with TypeScript, Java, or a similar programming language.

About the Company

Tines

Workflow and AI orchestration platform

Tines is a workflow and AI orchestration platform that helps organizations run and automate thousands of mission-critical workflows securely, so teams can work more effectively, reduce risk, and lower technical debt. How it works: The platform coordinates and automates diverse workflows across different teams, using AI to guide and streamline tasks. It operates securely at scale, ensuring that processes run reliably and safely every day for customers such as Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. How it differs from competitors: Tines emphasizes an impact-first approach that focuses on enabling teams to get important work done while mitigating risk and reducing tech debt, through a scalable, secure workflow orchestration platform used across many departments and industries. Goal: To help organizations operate more effectively by automating and coordinating work across teams, reducing risk and technical debt, and letting people focus on the tasks that matter most.

Company size
501-1,000
Company stage
Series C
Total funding
$271.1M
Headquarters
Dublin, Ireland
Founded
2018

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