U

UW Credit Union

Member-owned Wisconsin credit union and lender

Infrastructure Engineering Manager 2 - Operations & Applications

Full-TimeDeadline 9/10/27
$127.3k
Senior
Bachelor's, Master's
Madison, WI, USA
In Person
IT Operations
No H1B Sponsorship

About the job

Requirements
  • A bachelor's degree in Information Systems, Computer Science, Data Science, Business, or a related field is required, or equivalent work experience.
  • Six to seven years of experience working on or leading an IT Infrastructure Engineering team is required.
  • Two to three years of experience in a formal IT management or leadership role is required.
  • Experience in technology design, implementation, and support is required.
  • Experience with infrastructure-related process design and development is required.
  • Experience with Microsoft 365 solutions is required.
  • Experience with budget creation, forecasting, and adherence is required.
  • Experience with network infrastructure technologies, tools, and frameworks is required.
  • Experience with vendor management, contract reviews, and service management is required.
  • Experience with unified communications, collaboration, and contact center solution engineering and support is required.
  • Experience recruiting and retaining effective team members is required.
  • ITIL v3 or v4 Foundation certification is required.
  • Experience with migrations of infrastructure systems, applications, and storage from on-premises environments to the cloud is required.
  • Professional maturity in handling data access, data security, data sensitivity, and appropriate data use is required.
  • Familiarity with sophisticated and complex network infrastructures and security is required.
  • The ability to initiate and follow through on complex short- and long-term projects is required.
  • The ability to work independently, take responsibility for job development and training, research and resolve questions and problems, request leadership input, and keep leadership informed is required.
  • The ability to train, coach, and mentor direct reports is required.
  • The ability to serve as an escalation point and participate in a 24/7 on-call rotation is required.
  • Working knowledge of Microsoft Windows PC and Server operating systems, Active Directory, DHCP, and similar core infrastructure technologies is required.
  • Working knowledge of data and voice networking, both on-premises and in cloud virtualization and infrastructure platforms, is required.
  • All employees must possess valid work authorization to work for UW Credit Union on the date of hire.
Responsibilities
  • Lead delivery, operation, lifecycle management, and modernization of infrastructure platforms, operations, and enterprise application services for the assigned Platforms or Applications & Operations team.
  • Develop and implement technology and service strategies, multiyear roadmaps, operating standards, and modernization plans in partnership with senior technology leadership.
  • Translate business needs, technology risks, and organizational priorities into sustainable solutions and measurable outcomes.
  • Oversee service performance, upgrades and migrations, patching and vulnerability remediation, technical-debt reduction, disaster recovery readiness, audit and compliance coordination, vendor performance, resource planning, and assigned budgets.
  • Ensure the team has the required skills and competencies by recruiting, developing, and retaining team members.
  • Build and maintain relationships with organizational leaders and business executives to understand business needs.
  • Ensure cost-effective IT service delivery and responsiveness to changing business priorities.
  • Influence and negotiate across IT and the enterprise to enable shared solutions aligned with business goals.
  • Build buy-in, trust, and motivation, and negotiate outcomes without damaging relationships.
  • Partner with the Director of Infrastructure Services to develop and maintain infrastructure technology and project roadmaps and resource forecasts aligned with business strategies.
  • Assess business drivers and current and future business capabilities, then determine enterprise system designs and change requirements to support targeted business outcomes.
  • Monitor emerging technology trends and assess practical applications that enable new and evolving business and operating models.
  • Analyze infrastructure technology industry trends and determine their potential enterprise impact.
  • Advise on technologies, platforms, and vendor offerings to support business outcomes.
  • Translate business and technical requirements into architectural plans and document solution architecture design and analysis.
  • Ensure network architecture design and implementation standards for LAN, WAN, and VPN are followed.
  • Manage server infrastructure architecture standards for physical, virtual, and cloud environments.
  • Lead planning and evaluation of data storage, backup, and transfer requirements, including SAN and NAS.
  • Participate in architecture discussions and evaluations, including solution design and analysis across assigned business applications or technologies, aligned with enterprise strategy, business capabilities, value streams, requirements, and standards.
  • Analyze the business and IT environment to identify deficiencies, legacy systems, and technical debt, and recommend improvements.
  • Design and direct governance activities that maintain solution security and compliance.
  • Facilitate evaluation and selection of hardware, software, and platforms using a cloud-smart approach.
  • Manage product lifecycles, including maintaining, refreshing, or retiring products, services, systems, applications, technologies, processes, and information.
  • Maintain technology solution standards and identify dependencies and impacts.
  • Participate in vendor pricing negotiations for products and services.
  • Monitor vendor and business-partner performance against formal or informal agreements.
  • Manage the approved Infrastructure Engineering budget for hardware, software, and staffing.
  • Manage data center operations, including design, configuration, support, and operational cost optimization.
  • Ensure network, systems, and resource capacity supports operational needs, business growth plans, and changing workloads.
  • Manage IT infrastructure costs through efficient use of network, systems, vendors, and staff resources.
  • Ensure end users receive consistent service and appropriate follow-up on delivered products and services.
  • Develop metrics and data analytics to demonstrate service and operational effectiveness to internal users and external members.
  • Maintain monitoring and alerting tools that notify teams of outages or degraded infrastructure service levels.
  • Implement strategies to improve efficiency and performance.
  • Serve as incident manager during critical infrastructure outages, coordinate technical response bridges, ensure timely technical and vendor escalation support, and provide regular status updates to senior IT leaders.
  • Manage the Infrastructure Engineering team's IT ticket queue, ensuring accurate and prompt assignments and monitoring service-level agreement and quality adherence.
  • Coordinate resource schedules to maintain operational coverage, including on-call coordination, and schedule maintenance or installation during non-business hours as needed.
  • Provide management oversight for infrastructure-related organizational change management solutions when introducing new technology to end users.
  • Author or assist with technology business proposals for senior leader or executive consideration, including costs, benefits, risks, and desired outcomes.
  • Ensure data and software backups and redundancy support recovery within agreed recovery time and recovery point objectives.
  • Monitor the Infrastructure Engineering Team's annual capital and expense budgets.
  • Manage workload assignments, resource allocation estimates, project and task status, estimated and actual effort, target dates, and related documentation.
  • Partner with the Director of Infrastructure Services to manage vendor relationships.
  • Participate in new vendor evaluations and contract negotiations, and ensure active use of vendor-provided technical support, education, compliance, reporting, and user groups.
Desired Qualifications
  • A master's degree is preferred.

About the company

U

UW Credit Union

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UW Credit Union is a member-owned financial cooperative that provides banking, lending, and digital financial services to members across Wisconsin. It offers deposit accounts—rewards checking, campus and youth accounts, savings, certificates, and IRAs—alongside mortgages, home equity loans and lines of credit, auto loans, student and personal loans, and Visa credit cards, accessible through branches or its mobile and online banking with Zelle transfers, credit-score monitoring, and card controls. Tied to the University of Wisconsin, it runs roughly 30 branches concentrated in the Madison and Milwaukee areas plus campus locations, and builds its own technology with an in-house team of engineers and developers. What sets UW Credit Union apart is its pairing of local decision-making with proprietary, in-house-built digital tools and financial-wellness education. The goal is to support members' whole financial journey across life stages.

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Simplify's Take

What believers are saying

  • 2026 Q1 net income rose 104% to $20.7 million, strengthening capital.
  • Fiserv DNA brings APIs, workflow automation, and real-time processing for faster product launches.
  • Wealth management surpassed $1 billion AUM, adding higher-margin revenue beyond traditional lending.

What critics are saying

  • Fiserv DNA core migration in 2026 risks outages, delays, and member attrition.
  • Fee-light checking and overdraft caps squeeze revenue if rates fall or credit losses rise.
  • Broader growth ambitions, including Brookfield 2028 offices, increase execution risk against larger banks.

What makes UW Credit Union unique

  • Member-owned, Wisconsin-rooted, with 2026 Q1 assets of $6.6 billion and 392,000 members.
  • UW Credit Union keeps cutting fees; 2024 NSF eliminations and $5 overdraft caps attract members.
  • Partnerships with UW campuses, Brewers, and Universities of Wisconsin deepen local loyalty.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Employee Assistance Program
  • Unlimited Paid Time Off
  • Paid Vacation
  • Paid Sick Leave
  • Paid Holidays
  • 401(k) Company Match

Company News

FF News
Aug 5th, 2026
UW Credit Union partners with Fiserv to accelerate growth via DNA core platform.

UW Credit Union partners with Fiserv to accelerate growth via DNA core platform. Quick summary. UW Credit Union is upgrading its technological foundation by selecting the DNA core platform from Fiserv to drive operational efficiency and member growth. This transition allows the credit union to leverage real-time account processing and an open architecture to deliver modern, seamless financial services to its 330,000+ members. How does the DNA core platform benefit UW Credit Union? The DNA core platform provides a modern, relational data model that allows UW Credit Union to view member relationships holistically rather than as siloed accounts. By utilizing real-time processing capabilities, the institution can ensure that member data is updated instantly across all channels, from mobile apps to branch locations. This shift is designed to improve operational efficiency by reducing manual workarounds and streamlining complex back-office workflows. * Open architecture for easy third-party integration. * 24/7 real-time transaction processing. * Scalable infrastructure to support future member expansion. What results does UW Credit Union expect from Fiserv? By partnering with Fiserv, UW Credit Union expects to accelerate product innovation and bring new digital features to market faster than previously possible. The DNA core platform serves as a flexible engine that can adapt to changing consumer demands and regulatory requirements. This technological leap is expected to enhance member satisfaction by providing a more intuitive and responsive banking experience. * Support for over 330,000 active members. * Reduction in technical debt through modernization. * Enhanced data analytics for personalized member services. Ff news take: This move by UW Credit Union to adopt the DNA core platform is a clear signal that mid-tier institutions are no longer content with legacy constraints. By choosing Fiserv, they are prioritizing agile digital transformation over maintenance. This partnership definitely moves the needle, proving that core modernization is the essential first step for any credit union serious about competing with national neobanks and large-scale incumbents.

Community Shares of Wisconsin
Jun 22nd, 2026
2026 Community Change-Maker Awards.

2026 Community Change-Maker Awards. Community Shares of Wisconsin will honor local social and environmental justice leaders. Madison, WI - On September 17, Community Shares of Wisconsin (CSW) will honor local leaders and organizations who are advancing social and environmental justice in its community. At a time when many organizations are shying away from diversity, equity, inclusion, sustainability, LGBTQ+ rights, and other social justice issues, Community Shares of Wisconsin and its 81 member nonprofits are proud to honor leaders who champion these causes and continue to do what is right. The annual Community Change-Maker Awards event is presented by UW Credit Union and will take place at The East Side Club in Madison. The public is invited to attend the event. Tickets purchased in support of this event help Community Shares award $6,000 in donations to the local nonprofits that nominated the winners. Tickets are a suggested donation of $50. To sponsor the event or purchase tickets, visit https://www.zeffy.com/en-US/ticketing/2026-community-change-maker-awards. Change-Maker award winners. Monique Minkens, nominated by End Domestic Abuse Wisconsin Winner of the Liesl Blockstein Community Leadership Award Monique embodies the essence of exceptional leadership and working at the grassroots level for social change. She is also the first Black Executive Director of End Domestic Abuse Wisconsin. Her work centering anti-oppression and structural change to combat domestic violence has added terrific value to the organization's work. Monique has also demonstrated her strong leadership by steering End Domestic Abuse Wisconsin through the recent changes in federal grant funding requirements and leading the organization to participate in a national lawsuit that has enabled End Domestic Abuse Wisconsin and coalition members to continue to serve immigrant and LGBTQ+ individuals. Through this joint lawsuit and work with sister coalitions, the entire national network of providers continues to serve the most vulnerable populations. Mikayla Sandin, nominated by RCC Sexual Violence Resource Center Winner of the Linda Sundberg Civil Rights Defender Award Mikayla Sandin has an unwavering commitment to advancing equity and justice for Indigenous communities and survivors of violence. As a Sexual Assault Advocate at The RCC, she leads and mentors a team of advocates serving UW-Madison, ensures survivors receive compassionate, survivor-centered support, and has been instrumental in expanding access to culturally responsive services for Indigenous survivors. Her work addresses systemic barriers that impact Indigenous survivors' access to safety, support, and justice. Recently, she organized a Missing and Murdered Indigenous Women (MMIW) workshop, creating space for connection, support, and dialogue around violence impacting Indigenous communities. In addition, she collaborates with sexual and domestic violence service providers statewide to increase awareness and advance advocacy efforts. Through her work, The RCC has increased visibility of Indigenous issues and continues to support meaningful change for survivors. Sandra Rivera, nominated by Nuestro Mundo, Inc. Winner of the Sally Sunde Family Advocate Award Sandra Rivera has been an essential member of the Nuestro Mundo Community School for over 15 years, serving as the school's only social worker and supporting over 300 students and their families every day. Her deep compassion, tireless advocacy, and boundless generosity make her a cornerstone of the school. She goes above and beyond to ensure that every student has what they need to be successful - including arranging for food to be sent home, finding transportation to medical appointments, and making home visits to build trust with families. She always listens closely to parents and offers creative and compassionate solutions. In addition to providing student counseling and teaching mindfulness, Sandra plans schoolwide events that promote kindness, inclusion, and respect. Her selflessness, humility, and passion for helping others makes her a shining example of what it means to be a true family advocate. CSW Collaboration award winners. PFAS Statewide Collaboration by Midwest Environmental Advocates, River Alliance of Wisconsin, and Wisconsin Conservation Voices Even at extremely low levels, exposure to PFAS (per- and polyfluoroalkyl substances) has been linked to an increased risk of cancer and other serious health problems. To take action on PFAS pollution, three Community Shares of Wisconsin member nonprofits - Midwest Environmental Advocates, River Alliance of Wisconsin, and Wisconsin Conservation Voices - collaborated on multiple public education and legislative advocacy campaigns. At the center of all the efforts has been the people living in communities most impacted by PFAS, where the water is not only undrinkable but often poisonous. The three CSW member nonprofits worked side-by-side with local advocates to learn about their experiences, listen to their needs, and follow their lead on messaging and policy solutions. In 2021, Midwest Environmental Advocates launched the #PFASFreeWisconsin campaign, raising awareness and building support for PFAS testing in public drinking water systems. That same year, River Alliance of Wisconsin's Clean Water Now referendum campaign allowed voters to show that clean water is a bipartisan priority for Wisconsinites. The three organizations worked together to help establish statewide PFAS standards in 2022. Wisconsin Conservation Voices continued the effort by advocating for funding to address PFAS contamination in 2023 and organized a Safe Drinking Water Act campaign in 2024. Together, the groups successfully pushed to strengthen PFAS standards in 2025 and 2026. In 2026, the collective efforts of these CSW member nonprofits, dozens of other nonprofits, and thousands of dedicated individuals resulted in two unanimously passed bills in the Wisconsin legislature. These victories are the direct result of the sustained grassroots movement to address PFAS. The bills provide $133 million in state funding for testing and remediation efforts and grant programs to treat or replace contaminated private drinking water wells. CSW lifetime achievement award Winner. Steve Starkey, nominated by OutReach LGBTQ+ Community Center Steve Starkey has been working in social justice organizations in Wisconsin since the 1980s and has been active with Community Shares of Wisconsin and many of its members for decades. He has helped lead four current or former CSW member nonprofits and has served on the board of Community Shares of Wisconsin since 1998. He even served on the development committee, with Linda Sundberg, that helped found the Community Change-Maker Awards. Steve has also been a long-time donor and volunteer with Community Shares of Wisconsin. In 1981, Steve helped found OUT! newspaper, a CSW member nonprofit and the first statewide LGBTQ+ publication. Steve was on the staff of Wisconsin Community Fund for 20 years and spent 12 years as Executive Director. During his tenure the fund awarded more than 750 social justice grants statewide, providing millions in funding including seed grants to CSW member nonprofits Freedom Inc., GSAFE, and Fair Wisconsin, plus several environmental and Indigenous rights groups. Steve co-founded the Social Justice Center in 2000 with Nan Cheney and served as the Vice President of the board through 2006. He also served as Board Treasurer for Citizen Action of Wisconsin, a former CSW member nonprofit, from 2000 to 2008. Steve served as co-chair of the GALVAnize pride parade committee from 1994 to 1998 and served as Grant Committee Co-chair for New Harvest Foundation, the LGBTQ+ fund for Dane County and a former CSW member nonprofit, from 1996 to 2002. Steve has been in his current role as Executive Director of OutReach LGBTQ+ Community Center, a CSW member nonprofit, since 2006. During his tenure the center has grown exponentially and now has a staff of 17 and a budget of $2 million. Photos and extended bios of award winners are available upon request. The Community Change-Maker Awards event is generously presented by UW Credit Union. Since 1971, Community Shares of Wisconsin and its members have worked together to advance social justice and protect the environment in Wisconsin. Together they envision a future where people come together to ensure every member of its community is safe, healthy, and able to thrive.

WisBusiness
Apr 29th, 2026
UW Credit Union: welcomes new chief financial officer.

UW Credit Union: welcomes new chief financial officer. MADISON, Wis. (April 29, 2026) - Joe Liethen joins UW Credit Union as its new executive vice president and chief financial officer (CFO), effective today. In this executive leadership role, Liethen will oversee all financial operations for the Wisconsin-based $6.5 billion financial institution. Liethen joins UW Credit Union with an extensive financial services background, most recently serving as the CFO at Marine Credit Union. Before that, he held multiple leadership positions at Kohl's Department Stores, spanning finance, loss prevention and store operations. "Welcoming Joe to our organization during this vital period of growth is a testament to his expertise," said Paul Kundert, president and CEO of UW Credit Union. "Throughout his career, Joe has demonstrated strong business judgment, a thoughtful, member-focused approach and a collaborative leadership style that aligns with our mission and long-term strategic direction." As CFO, Liethen will serve as a member of the executive leadership team, helping support the credit union's continued emphasis on member value, financial strength and growth. "I'm honored to join UW Credit Union at a time when the organization is both financially strong and thoughtfully positioned for the future," Liethen said. "UW Credit Union has a clear mission, a strong values-based culture and a long track record of disciplined growth. I'm excited to work alongside the leadership team to continue building a resilient financial foundation that supports members, employees and the communities we serve." Liethen succeeds Brad McClain, who announced in 2025 his plans to retire from the CFO position after an impressive 23-year tenure with the credit union. Since 2003, McClain has steadily grown the organization's financial strength, helping guide the organization through the Great Recession, a prolonged period of near-zero interest rates, pandemic-driven market disruptions and more recent interest-rate increases. McClain will continue with UW Credit Union in a new role overseeing the organization's real estate development projects. Liethen is a graduate of the University of Wisconsin-Madison, where he earned a master's degree in business administration, and the University of Wisconsin-Milwaukee, where he earned an accounting degree. He is also a licensed certified public accountant in the state of Wisconsin. Liethen serves on the Member Advisory Committee for the Federal Home Loan Bank of Chicago and is an industry leader on the American Institute of Certified Public Accountants (AICPA) Planning Committee for credit unions. About UW Credit Union UW Credit Union is a growing, federally insured financial institution and a leading provider of a full range of financial services to University of Wisconsin communities, including on-campus banking services at six UW campuses. UW Credit Union's more than 900 employees serve the financial needs of 385,000 members through world-class technology systems and a convenient network of 36 branch locations and more than 100 ATMs. With over $6 billion in assets, UW Credit Union is ranked nationally among the leading credit unions. Founded more than 90 years ago by members of the University of Wisconsin faculty and staff, UW Credit Union continues to operate as a not-for-profit, member-owned financial cooperative with locations in the Madison, Milwaukee, Stevens Point, Green Bay, Oshkosh, Whitewater, and La Crosse areas. UW Credit Union is an Equal Opportunity Lender.

WXOW
Mar 24th, 2026
Universities of Wisconsin partner with UW Credit Union to educate the public about A.I.

Universities of Wisconsin partner with UW Credit Union to educate the public about A.I. LA CROSSE Wis. (WXOW) - The Universities of Wisconsin partnered with UW Credit Union to launch a new AI learning program designed to educate students and residents across the state. The program is called AI Skills Access Passport or ASAP. It features seven modules covering a wide variety of AI topics and aims to ensure users understand both the benefits and risks of artificial intelligence. The time-friendly format allows people outside the Universities of Wisconsin to explore AI and decide whether they want to continue learning about the software. "It's a starting point. And our goal is to educate people. And then allow people to make their own decisions about, is it good, is it not? How should it be used? All we're trying to do is educate them so that they understand some of the basic principles," said Jay Rothman, Universities of Wisconsin president. Those interested in learning more about the AI learning tool can visit wisconsin.edu. Watch more on WXOW wherever you are There are plenty of ways to get the latest content from WXOW. You can find us on Roku, Fire TV, Apple TV and other smart TV platforms so you can watch us anytime! Enjoy livestreaming newscasts or replays of our latest news along with some of our signature content such as the Jefferson Awards plus the latest weather and local sports.

University of Wisconsin–Oshkosh
Mar 24th, 2026
Universities of Wisconsin, UW Credit Union launch seven free online courses on AI.

Universities of Wisconsin, UW Credit Union launch seven free online courses on AI. The Universities of Wisconsin and UW Credit Union today announced the launch of a new free short-form online video series designed to introduce Wisconsinites to the basics of generative Artificial Intelligence (AI). The free series, the AI Skills Access Passport, or ASAP, is an accessible guide to AI that teaches participants how AI works and how it might show up in their daily lives. It is targeted to adult learners with a basic familiarity with AI who are curious about the technological changes underway across schools, universities, businesses, and government agencies. "As the Universities of Wisconsin look to prioritize AI education, through dedicated majors, AI-literacy integration, focused AI faculty talent recruitment and industry partnerships, we also want to do our part to extend that knowledge outward - to provide all Wisconsinites with a foundational knowledge about AI that they can choose to build on," said Universities of Wisconsin President Jay Rothman. "This learning opportunity is another example of how the Universities of Wisconsin serve the state." These free online learning sessions are available now and can be found at wisconsin.edu/asap. The online course consists of seven concise videos, each approximately two minutes long, that explain what artificial intelligence is, how it is currently being used, and the opportunities and challenges it presents. The series is intended as an accessible entry point for anyone seeking to understand this fast-developing technology. "Helping our community better understand Artificial Intelligence and how best to use it is the embodiment of the Wisconsin idea, in which we use our resources and expertise to help the state of Wisconsin," said UW-Oshkosh Chancellor Manohar Singh. "Here at UW-Oshkosh, we have been looking at ways to better integrate Artificial Intelligence across our enterprise - and we hope the AI Skills Access Passport can serve as a launching pad for people in our community to seek our more knowledge." Sponsored by UW Credit Union, the video series is hosted on a Universities of Wisconsin website that also serves as a statewide gateway to additional AI courses, programs, and educational resources available across Wisconsin's 13 public universities. "UW Credit Union's commitment to building economic mobility extends well beyond financial services," said Director of Financial Inclusion & Community Engagement at UWCU, Steph Harrill Kyle. "As a strategic partner to the Universities of Wisconsin, we share the goal of building informed, capable, and empowered communities throughout Wisconsin. This free educational resource is for anyone looking to understand how AI works, so that if they choose to use it, they can do so safely and with confidence." Wayne Resch, branch manager at UW-Oshkosh and Green Bay, offered his welcome to attendees Tuesday morning where the credit union is housed at Reeve Union, saying he is pleased UW Credit Union has partnered with the Universities of Wisconsin on the initiative. "We hope this partnership with the Universities of Wisconsin will help people across Wisconsin develop a better understanding of the technological change happening all around us and be able to approach it safely and confidently." The course was developed by the Universities of Wisconsin's Office of Online and Professional Learning Resources with assistance from Emily Laird, AI Integration Technologist at UW-Stout. The courses, Laird said, offer a basic understanding of AI and its application in daily lives. Each of the seven sessions, she noted, can be completed in about two minutes. The courses provide a general overview of AI and are designed for Wisconsinites who have a limited understanding of the emerging technology but are curious to learn. "AI will influence every sector and every community, regardless of age or background," Laird said. "ASAP provides the shared foundation people need to use AI safely and confidently, helping build a stronger, more prepared state."