99brightminds

Delivery Manager - Portfolio

Program ManagementConfirmed live in the last 24 hours

Full-timeAbu Dhabi - United Arab EmiratesNo salary listed

About the Job

Requirements

At least 7 years of experience in programme management, transformation, or a product owner role.
Experience delivering a network-wide rollout of a physical or brand element, such as uniforms, signage, or fit-out components.
Experience running quality or conformity control on build and rollout projects against a design or brand standard.
Governance or secretariat experience, including preparing papers for executive forums.
Strong portfolio, schedule, dependency, and vendor management skills.
Ability to write short, clear, decision-ready executive papers.
Ability to uphold process requirements when initiatives seek to skip a step.

Responsibilities

Build and maintain the customer experience programme portfolio, tracking scope, schedule, cost, dependencies, and status in one register.
Run network-wide customer experience initiatives end to end, from scoping and supplier coordination through implementation and close-out; examples include uniforms, scent, music, and in-store elements.
Check customer experience conformity on initiatives in delivery, confirm that completed work matches the design standard, and raise deviations before handover.
Guard delivery gates for new initiatives such as rebranding and new formats, ensuring complete papers, evidence, and entry and exit criteria.
Run customer experience governance, including department sprints and the customer experience committee calendar, agendas, papers, minutes, and action follow-up.
Track schedule adherence across the portfolio and escalate slippage early with options.
Coordinate implementation and site readiness with Operations, Build and Engineering, and Marketing.
Track benefits and performance results from delivered initiatives.

Delivery Manager (Portfolio)

99brightminds · Abu Dhabi, United Arab Emirates · Contract · Posted 2026-10-28

Workplace: on_site

Description

99Bright Minds is hiring a CX Delivery Manager to build and run the Customer Experience programme portfolio for a leading multi-site consumer organization in Abu Dhabi. You will deliver network-wide CX initiatives, guard the delivery gates for new initiatives such as rebranding and new formats, check that what is built matches the designed experience, and run the CX governance model.

This is a 12-month contract role based in Abu Dhabi.

Requirements

Key responsibilities

Build and maintain the CX programme portfolio: scope, schedule, cost, dependencies and status in one register.
Run network-wide CX initiatives end to end (for example uniforms, scent, music and in-store elements), from scoping and supplier coordination through to implementation and close-out.
Check CX conformity on initiatives in delivery: confirm what is built matches the design standard, and raise deviations before handover.
Act as guardian of the delivery gates for new initiatives such as rebranding and new formats, with complete papers, evidence and entry and exit criteria.
Run CX governance: department sprints and the CX Committee (calendar, agendas, papers, minutes and action follow-up).
Track schedule adherence across the portfolio and escalate slippage early, with options.
Coordinate with Operations, Build & Engineering and Marketing on implementation and site readiness.
Track benefits and performance results from delivered initiatives.

Requirements

7+ years in Programme Management, Transformation or a Product Owner role.
Has delivered a network-wide rollout of a physical or brand element (uniforms, signage, fit-out components or similar).
Experience running quality or conformity control on build and rollout projects against a design or brand standard.
Governance or secretariat experience, including preparing papers for executive forums.
Strong portfolio, schedule, dependency and vendor management.
Writes short, clear, decision-ready executive papers.
Comfortable holding the process line when an initiative wants to skip a step.

Apply

Apply at 99brightminds

About the Company

99brightminds

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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