Hotel Arts Group

Boutique hotel offering luxury accommodations

Front Desk Agent

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeCalgary, AB, CanadaCA$20 /hrIn-person

About the Job

Requirements

One to two or more years of experience in front office operations, housekeeping, or rooms is preferred.
Knowledge of Opera or another property management system is an asset.
Knowledge of Microsoft Office products is required.
A flexible schedule is essential, including evenings, weekends, holidays, and overnight shifts.
The position may be subject to a criminal background check.
Applicants must already have legal permission to work in Canada.
The successful candidate will be subject to a background check.

Responsibilities

Proactively and professionally attend to guest concerns.
Ensure guest satisfaction with a consistently positive attitude.
Review guest reservations for accuracy.
Review group resumes and follow up on actionable items.
Set up and manage rates and account folios correctly.
Communicate key information to appropriate departments and colleagues.
Complete guest special requests in a timely manner.
Maintain and balance a cash float during each shift.
Provide guest services including check-in and check-out, answering telephone inquiries, handling luggage, and taking reservations.
Provide guests with the information they require.
Answer questions about events and activities and provide directions to guests.

Desired Qualifications

A degree or diploma in Hospitality Management is an asset.
A positive, professional, and motivating personality.
Excellent verbal and written communication skills.
A passion for guest service and hospitality.

Hotel Arts is currently seeking energetic and passionate guest service professionals to join our Front Desk Team! Are you ready to spoil our guests and ensure that they have not only a pleasant but exceptional stay in Calgary? Join our team today!

Members of our Front Desk Team can look forward to performing the following tasks:

Attend to all concerns of the guest proactively and professionally.
Ensure the satisfaction of all guests with a consistent positive attitude.
Review all guest reservations to ensure accuracy.
Review group resumes and follow up accordingly on any actionable items.
Ensure rates and account folios are set up and managed correctly.
Communicate key information to appropriate departments and colleagues.
Ensure special requests by guests are completed in a timely manner.
Maintain and balance a cash float during each shift.
Provide services to guests including: check in/out, telephone inquiries, luggage, handling and taking reservations.
Provide guests with the information they require.
Answer questions pertaining to events/activities and provide directions regarding their destination.

Our ideal candidate will have:

Flexible schedule is essential. Evenings, Weekend, Holiday and overnight are be required.
1-2+ Years’ Experience in Front Office Operations, Housekeeping or Rooms preferred.
Knowledge in Opera or other Property Management Systems a strong asset.
Degree/Diploma in Hospitality Management an asset.
Microsoft Office product knowledge required.
Positive, professional, motivating personality
Excellent verbal and written communication skills
Passionate about guest service and hospitality
Position may be subject to a criminal background check.

Please include in your cover letter your years of experience in the service or hospitality industry and why you would be a great fit for our team.

To learn more about Hotel Arts, please visit our website at: www.hotelarts.ca

Applicants who do not already have legal permission to work in Canada will not be considered.

Please be advised that only candidates selected for an interview will be contacted; and successful candidate will be subject to a background check.

Hotel Arts Group is an Equal Opportunity Employer.

About the Company

Hotel Arts Group

Boutique hotel offering luxury accommodations

Hotel Arts Group operates a boutique hotel in downtown Calgary, offering modern luxury and attentive service to create an urban escape. Guests stay in stylish rooms and use on-site amenities, with a focus on comfort and convenience rather than mass-market accommodations. The hotel’s product works through a curated hospitality experience: a central location in Calgary’s arts and entertainment district puts guests near shopping, theatre, spas, dining, conventions, and events like the Calgary Stampede, while personalized service helps guests feel catered to throughout their stay. What sets Hotel Arts apart from competitors is its boutique size, highly personalized guest service, and the emphasis on staying steps from the city’s cultural and business hubs, delivering a premium city-break or business-travel experience. The goal is to be Calgary’s premier boutique hotel that combines stylish living with intuitive service, making the city feel accessible and vibrant for each guest.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Canada
Founded: 2005

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