Culinary Depot

Designs, furnishes, and installs commercial kitchens

Customer Support / Service Coordinator

Customer SupportPosted on Nov 11

Full-timeSpring Valley, NY, USA$30 - $35 /hr

About the Job

Requirements

Experience in customer service or technical support, preferably in foodservice or equipment-related industries.
Strong organizational and communication skills.
Ability to manage multiple priorities while remaining proactive and detail-oriented.
Ability to work with cross-functional teams and external vendors.
Problem-solving skills focused on process improvement and customer satisfaction.
A customer-focused, pleasant, and approachable demeanor.

Responsibilities

Schedule and dispatch local technicians to ensure timely service delivery.
Communicate with manufacturers to secure warranty coverage.
Respond promptly and professionally to customer inquiries via phone, email, and chat.
Resolve customer complaints and equipment-related issues in a helpful and solution-oriented manner.
Monitor outstanding cases via dashboard and provide regular updates to customers.
Collaborate with internal departments to ensure customer needs are fully addressed.
Identify trends in customer requests, manufacturer responses, or equipment issues and report them to management.
Work with fellow Service Coordinators to ensure seamless and supportive service delivery.

Desired Qualifications

Experience in customer service or technical support in foodservice or equipment-related industries is preferred.

Culinary Depot – Customer Support / Service Coordinator
Full-Time, In-Office – Spring Valley

About Us:
Culinary Depot is a leading provider of commercial kitchen equipment and solutions, dedicated to delivering exceptional service and support to our customers.

Role Summary:
We are looking for a detail-oriented, friendly, and customer-focused Customer Support / Service Coordinator to join our team. In this role, you will ensure that customers receive timely, professional, and caring service for their kitchen equipment needs. You will manage service scheduling, coordinate with manufacturers, respond to customer inquiries, and resolve issues—all while maintaining a positive and helpful attitude to enhance the customer experience.

Key Responsibilities:

Schedule and dispatch local technicians to ensure timely service delivery
Communicate with manufacturers to secure warranty coverage
Respond to customer inquiries via phone, email, and chat promptly, professionally, and with empathy
Resolve customer complaints and equipment-related issues in a helpful and solution-oriented manner
Monitor outstanding cases via dashboard and provide regular updates to customers
Collaborate with internal departments to ensure customer needs are fully addressed
Identify trends in customer requests, manufacturer responses, or equipment issues and report to management
Work closely with fellow Service Coordinators to ensure seamless and supportive service delivery

Ideal Candidate:

Strong organizational and communication skills
Genuine care for customers and a pleasant, approachable demeanor
Experience in customer service or technical support, preferably in foodservice or equipment-related industries
Proactive, detail-oriented, and able to manage multiple priorities
Comfortable working with cross-functional teams and external vendors
Problem-solving mindset with a focus on improving processes and customer satisfaction

About the Company

Culinary Depot

Designs, furnishes, and installs commercial kitchens

Culinary Depot designs, furnishes, and installs commercial kitchens. It acts as a full-service partner from concept to completion, tailoring kitchen solutions to each customer’s needs and providing dependable service to help foodservice operations succeed. The product is a complete kitchen project package that includes planning, equipment selection, layout, installation, and ongoing support. How it works: Culinary Depot collaborates with clients to understand goals, designs a tailored kitchen plan, sources and installs equipment, and delivers ongoing maintenance and service. How it differs from competitors: It emphasizes long-term relationships, industry expertise, and a people-centered approach—focusing on customer care, collaboration, and employee growth as parts of its business model. Its goal: to empower customers’ success in foodservice by delivering customized, end-to-end kitchen solutions and reliable service that supports operations from start to finish.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Spring Valley, Texas
Founded: 1999

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