Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
A high school diploma or equivalent is required.
A certificate from an accredited Medical Assistant program licensed by the New York State Department of Education, or phlebotomy and EKG certification from an accredited program licensed by the New York State Department of Education, is required.
At least one year of experience working in a healthcare setting is required; urgent care experience is preferred.
Strong knowledge of technical skills associated with certification and job function is required.
Strong attention to detail and organization is required.
Ability to work effectively with multiple managers and key stakeholders in a fast-paced environment is required.
Fluency in Spanish, Bengali, Arabic, Creole, French, or Hindi is a plus.
Responsibilities
Obtain patient vital signs, physical statistics, and medical histories using WOWs for each patient visit.
Perform phlebotomy and electrocardiograms as needed.
Execute laboratory and procedure orders and occupational health physicals, including completing forms, collecting and preparing specimens, and conducting point-of-care testing.
Retrieve laboratory and ancillary test results for provider review.
Assist providers with medical procedure setup as needed or directed.
Accurately and completely document clinical services in the electronic medical record.
Direct patient throughput and flow in the back office, ensuring patients are roomed, examined, and discharged in a timely and organized manner.
Assist with occupational health duties and patients.
Organize medical supplies at the medical assistant station and in exam rooms, and restock rooms as needed.
Ensure exam room cleanliness and appearance.
Complete daily procedure checklists.
Coordinate timely delivery of results to employers and medical review officers.
Maintain compliance with company training and policies.
Welcome and support new team members as needed.
Respond to and execute email communications in a timely manner.
Cross-train as a scribe by assisting providers with diagnostic test ordering, chart updates, and patient communication; documenting follow-up needs, completed forms, and communication notes; tracking completion of non-clinical visit tasks; and collaborating with clinical staff to streamline documentation without recording diagnoses or provider assessments.
Cross-train in patient care coordination by greeting and registering patients, verifying insurance, collecting payments, answering and routing phone calls, responding to patient questions and issues, documenting patient information in the electronic medical record, directing waiting-area patient flow, supporting patient service recovery, securely collecting and saving patient credit cards on file, and performing and documenting regular administrative audits.
Perform additional responsibilities as assigned.
Desired Qualifications
Experience working in an urgent care setting.
Fluency in Spanish, Bengali, Arabic, Creole, French, or Hindi.
PRIMARY PURPOSE Assist physicians and/or advanced practitioners in patient diagnosis by performing patient intake, specimen collection, and other lab and testing services. Promote operational efficiency and patient satisfaction through execution of clinical and administrative duties. Collaborate with clinical team members to provide the highest quality of patient care possible.
ESSENTIAL JOB DUTIES Primarily accountable for specific functions and results. Ranked by descending order of importance. Not exhaustive and subject to change as necessary
RANK
ESSENTIAL FUNCTION DESCRIPTION
Clinical Responsibilities
Approximately 70%
Using our WOWs, obtain patient vitals, physical stats, and medical history for each patient visit.
Perform phlebotomy and EKG as needed.
Execute lab, procedure orders and occupational health physicals, including completing appropriate forms, collecting and preparing specimens, and conducting point-of-care testing.
Retrieve laboratory and ancillary test results for review by provider.
Assist provider with setup of medical procedures, as needed/directed by provider.
Document all clinical services performed in the EMR accurately and completely.
Direct patient throughput and flow in the back office, ensuring patients are roomed, examined, and discharged timely and in an organized fashion.
Assist with Occupational Health duties & patients
Administrative Responsibilities
Approximately 10%
Organize medical supplies at the MA station and in exam rooms, according to company best practice, restocking rooms as needed.
Ensure the cleanliness and appearance of exam rooms for patients.
Complete daily procedure checklists.
Coordinate the timely results delivery to employers and MRO’s.
Maintain 100% compliance with company trainings and policies.
Welcome new team members and provide support, as needed.
Respond to and execute on email communications timely.
Additional Responsibilities/ Cross-Training
Approximately 20%
Cross Training (Scribe): Assist providers with diagnostic test ordering, chart updates, patient communication.
Document patient follow-up needs, completed forms, and communication notes
Track completion of non-clinical tasks discussed during the visit (e.g., referrals to outside services, educational materials provided)
Collaborate with clinical staff to streamline documentation processes without recording medical diagnoses or provider assessments
Cross Training (PCC): Greet and register patients, verify insurance, and collect payments accurately
Answer and route phone calls, taking and delivering messages as needed.
Respond to and resolve patient questions and issues, as needed.
Document patient information in the EMR accurately and completely.
Direct patient throughput and flow in the waiting area, engaging in patient service recovery, as needed.
Securely collect and save patient credit cards on file to streamline billing.
Perform and document regular administrative audits
Additional responsibilities as assigned.
LICENSES & CERTIFICATES Certificate from an accredited Medical Assistant program licensed by the NYS Dept. of Education, OR Phlebotomy & EKG certification from an accredited program licensed by the NYS Dept. of Education
EDUCATION, COMPETENCIES & EXPERIENCE
High school diploma or equivalent (minimum required).
Minimum of one (1) years’ experience working in a healthcare setting, preferably in urgent care.
Strong knowledge of all technical skills associated with certification and job function.
Strong attention to detail while maintaining a high level of organization.
Ability to work effectively with multiple managers and key stakeholders in a fast-paced environment.
Excellent interpersonal, communication, and diplomacy skills – team player who takes initiative and maintains a professional demeanor across all interactions.
Fluency in Spanish, Bengali, Arabic, Creole, French, or Hindi, a plus.
Computer work which may require repetitive motions and remaining in a stationary position for extended periods of time
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Positioning, transporting, and/or installation of equipment or materials with weight load of up to 25lbs
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Traverse across different areas of the office/clinic and/or to different office/clinic locations
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Observation of details at close range (within a few feet of the observer)
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EQUAL EMPLOYMENT OPPORTUNITY STATEMENT ModernMD is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ModernMD makes hiring decisions based solely on qualifications, merit, and business needs at the time.