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Marchay

Membership-based luxury travel advisory services

Luxury Travel Advisor

Customer ExperienceConfirmed live in the last 24 hours
Full-timeRemote in USA

About the Job

Requirements

  • A minimum of 3 years of experience in luxury travel advisory or a similar role within the travel industry.
  • Ability to manage high-net-worth clients and deliver exceptional customer service.
  • Strong organizational skills and ability to handle multiple projects and trips concurrently.
  • Excellent communication and interpersonal skills, with ability to build and maintain client relationships.
  • Proficiency in customer relationship management systems and familiarity with luxury travel booking platforms.
  • In-depth knowledge of luxury accommodations, private villas, premium air travel, and exclusive experiences.
  • Ability to work flexible hours, primarily within the Eastern Time Zone.
  • Experience collaborating in a team-oriented environment with a proactive approach.

Responsibilities

  • Partner closely with Senior Advisors to manage and support a portfolio of high-profile members, ensuring each journey is executed seamlessly from beginning to end.
  • Design personalized itineraries around each member’s preferences, lifestyle, and travel style, including spontaneous escapes and complex, multi-destination journeys.
  • Coordinate hotels, private villas, transportation, dining, guides, and exclusive experiences through the company’s worldwide network of luxury partners.
  • Communicate directly with members throughout the planning and travel process, anticipating needs, solving problems, and delivering personalized service.
  • Develop knowledge of leading destinations, properties, and experiences, including by experiencing destinations and hotels firsthand.
  • Oversee multiple trips and moving pieces simultaneously while maintaining accuracy, organization, and attention to detail.
  • Bring ideas, energy, and initiative to a collaborative, fast-growing team seeking to elevate the member experience.

Desired Qualifications

  • Experience with Sabre Global Distribution System, Salesforce, or other travel technology systems.

About the Company

Marchay

Membership-based luxury travel advisory services

Marchay is a curated, membership-based luxury travel club that provides highly personalized travel advisory services to affluent individuals and families. Members pay an annual fee to access a dedicated Travel Advisory team that handles expert planning, exclusive benefits, and connections to a network of trusted partners. The service offers ongoing, unbiased guidance with access to top hotels, private villas, jet services, local guides, and unique experiences, funded by membership fees and potential partnerships. Its goal is to deliver trustworthy, high-end travel planning and meaningful experiences through long-term relationships and premium access.

Company size
11-50
Company stage
Early VC
Total funding
$3.5M
Headquarters
New York City, New York
Founded
2014

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