Senior Customer Success Manager

Job Description

Want to work as a Customer Success Manager on a small but growing team?

At xSuite North America our valued Customer Success Managers promote our products and grow the customer relationship! CSM’s support our customers as they transition from sales prospects to our product’s active users. This position would be an ideal fit for someone with proven experience with building customer relationships, great communication skills, and the ability to represent a growing company!

Qualifications

• 3-5 years experience within a Financial (Accounts Payable), Technical, Business Administrative, or SAP FI/CO Analyst setting (Preferred)
• Team spirit and the ability to take responsibility for tasks (Required)
• Strong written and communication skills in English (Required)
• The ability to adapt quickly (Preferred)
• Excellent communication, interpersonal, problem-solving, presentation, and organizational skills (Required)
• The ability to promote products and grow relationships (Preferred)

Additional Information

Responsibilities:

• Regularly check in with customers to develop an open communication line so that concerns can be promptly heard and addressed
• Present/Demo our solutions to customers
• Coordinate sales efforts for services and license revenues
• Prepare and submit sales contracts
• Drive product value
• Develop trusted advisor relationships with executive sponsors
• Prepare weekly and monthly reports

Schedule:

• Monday – Friday (Part time/Full time)
• 30-40 hours per week
• Remote/Hybrid/in-office

Additional Information:

• US work authorization required
• xSuite North America is unable to honor OPT-EAD, H1B, and TN
• 401(k)
• Medical, Dental, Vision, and Life insurance
• Paid time off

What makes this position so great?

• You get to work with brand new state of the art technology with artificial intelligence and machine learning
• We are a young and dynamic team
• This is a great chance to learn new skills and work with amazing customers

If you would like to learn more information about xSuite North America and our services, check out our website: https://www.xsuite.com

All of your information will be kept confidential according to EEO guidelines.