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Level AI

Optimizes call center data with AI

AI Analyst

Data Science +1Confirmed live in the last 24 hours
Full-timeNoida, Uttar Pradesh, IndiaNo salary listedHybrid

About the Job

Requirements

  • Bachelor's degree or above with a good academic background.
  • 1-2 years of full-time work experience as an AI Analyst.
  • Experience in Python (Pandas, Matplotlib, NumPy) is a must.
  • Experience in SQL is a must.

Responsibilities

  • Drive product impact by proposing and conducting quantitative research into key user behaviors and trends
  • Conduct in-depth analysis and build statistical models to identify trends and key drivers that inform important decisions made by the user.
  • Data analysis to identify common trends
  • Based on analysis, propose enhancements for automation pipelines
  • Review the output of AI models to improve performance by identifying common usage gaps
  • Optimise AI model performance through effective prompt engineering techniques.
  • Establish automated model performance improvement pipelines through prompt engineering.
  • Responsible for generating, testing, evaluating, and curating high-quality, diverse, and representative data (including synthetic) for AI model development, training, and performance.
  • Analyse model performance by diving into user feedback data and product usage reports
  • Suggest ways to improve product usage by specifically targeting each group of users and also feature.
  • Create a business analysis report weekly.
  • Define and monitor key metrics; investigate changes in metrics.
  • Driven to continuously learn and adapt.

Desired Qualifications

  • Experience with Prompt Engineering is a plus.
  • Familiarity with Classical ML Models (scikit-learn) and Deep Learning (Hugging Face, PyTorch) is a plus.
  • Experience with Data Engineering is a plus.
  • Employing test findings to do Statistical analysis and improve models.
  • Knowledge of common metrics for evaluation of ML models is a plus.
  • Bachelor's degree or above with a good academic background.
  • 1-2 years of full-time work experience as an AI Analyst.

About the Company

Level AI

Optimizes call center data with AI

Level AI provides software that improves customer experience and operational efficiency in the BPO sector by integrating human and machine intelligence. Its platform unifies call center data from multiple sources and uses intelligent automation and machine learning to automate tasks, guide decisions, and improve interactions, all delivered through a subscription model. It differentiates itself by offering end-to-end data integration across silos and blending human expertise with ML to boost sales conversions and QA productivity in call centers. The goal is to help BPO providers deliver better customer experiences while making operations more efficient and cost-effective.

Company size
201-500
Company stage
Series C
Total funding
$74.4M
Headquarters
Mountain View, CA
Founded
2018

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