Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in project and programme management, change management and stakeholder management to Citi’s Transformation Management Team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Enterprise Change Management (ECM) Manager is responsible for establishing and overseeing an Enterprise Change Management framework at Citi.  ECM has the authority to create policy and standards, define roles and responsibilities, monitor process compliance to policy and standards, drive management reporting and metrics, and define change management requirements. The Change Review and Business Engagement Lead is a new role that will provide execution oversight for change activities.

The COO’s Enterprise Change Management (ECM) team is seeking to hire a Change Review and Business Engagement Manger to fulfill a senior deployment role critical to a newly established centralized function focused on change management. The Change Review and Business Engagement Manager will develop and implement a robust set of processes to provide execution oversight for high risk changes. The oversight processes must guard against missed or delayed identification, assessment or response to existing and emerging risks within the change portfolio. The role will manage a team of analysts to implement and embed sustainable processes to secure these commitments. The processes will define the role’s interaction with the execution team, sponsor and stakeholder engagement, and the applicable Functions Governing Change.  The Change Review and Business Engagement team will be actively engaged in change oversight, applying a risk-based approach.  Significant interaction with senior Change Sponsors, Citi’s lines of defense (ORM, ICRM and IA) are expected.

This role is part of the ECM and will report directly to the Managing Director responsible for Enterprise Change Governance.

What you’ll do

• Provide support and validation of adherence to Citi’s change activity, focus on high risk changes.

• Monitor changes that require review and engage Change Sponsors and other stakeholders across businesses/functions.

• Provide independent review of changes activities to positively impact execution through a structured process.

• Challenge the completeness of scope, artifacts, schedule and dependencies for change.

• Support preparation of concise and timely updates to relevant governance forums and other senior executives.

• Possess a deep understanding of industry Change Management and / or Program and Project Management leading practices.

• Build close partnerships with business / function leadership, the Citi Functions that Govern Change, Citi’s Lines of Defense and other stakeholders to positively impact overall delivery of change activity in a meaningful way.

• Interact with Citi’s CAO office for escalation based on established criteria and thresholds.

• Provides in-depth analysis with interpretive thinking to and is able to synthesize complex data.

What we’ll need from you

• Industry experience in successful hands-on Change Management or Program Management and governance of enterprise level initiatives, programs and projects through the full change lifecycle.

• Demonstrated project and program management skills and methodologies.

• Proven interpersonal, management and prioritization skills.

• Proven ability to work with cross-functional teams in a Financial Services global environment.

• Able to balance multiple deliverables while meeting deadlines with strong attention to detail.

• Individual should be analytical, flexible, team-oriented, have good interpersonal, communication, and follow-up skills with strong attention to detail and ability to multi-task.

• Experience interacting with Risk Management and Audit a plus.

• Self-starter, able to operate with minimal direction, with strong work ethic.

• Technical proficiencies in MS Word, Excel, and PowerPoint and Microsoft Project.

• Familiarity with Citi systems like PTS 2.0, iCAPS and other risk management systems is a plus.

• Prior Citi experience preferred.

• BS/BA (Bachelor) degree or equivalent combination of education/experience.

What we can offer you

This is a role that’ll offer you the opportunity to build an in-depth knowledge of change management and transformation. Every day there will be new business challenges that will help you develop new skills that can drive your career.

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus 

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program  

• Pension Plan 

• Paid Parental Leave 

• Special discounts for employees, family, and friends 

• Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

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Job Family Group:

Project and Program Management

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Job Family:

Program Management

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Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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