Key Account Manager

Job Description

• Own a portfolio of multi-outlet restaurants: Manage 30-40 high-value accounts(60 to 80 in case of Indianext cities), each with 2-10 outlets. These accounts represent 40-60% of city revenue
• Executive relationship management: Build relationships with franchise owners, regional managers, and operational heads. You are often dealing with decision-makers, not individual restaurant managers
• Consultative strategy: Move beyond product features. Help restaurants think about their growth strategy across, e.g., optimizing delivery times, increasing order frequency, and cross-location consistency
• Field presence with data: Conduct monthly visits to key accounts to understand operations, gather feedback, troubleshoot adoption barriers, and surface new opportunities
• Advanced analytics: Build detailed business reviews (QBR) for accounts. Analyze their performance across cuisine, compare against benchmarks, and present growth strategies
• Pipeline development: Identify expansion opportunities with existing accounts (new locations, new products/cuisine). Turn your relationship into revenue growth
• Excel excellence: Build executive presentations, ROI models for pitches, and monthly and quarterly business reviews with charts and trend analysis. Your spreadsheets must be presentation-ready for C-level stakeholders
• 60 to 70 in-person restaurant partner meetings in a month

Experience & Background:

• Track record in managing multi-stakeholder deals
• Restaurant Business is a round-the-clock business; the role holder has to take ownership of the growth of the assigned portfolio of restaurant partner
• Advanced Excel skills: pivot tables, VLOOKUP, data visualization, forecasting. You should be able to build a dashboard for each RP, which can help you and the restaurant partner to keep track of their business with us
• MBAs/PGDMs would be preferred in any discipline 
• Strong Industry Understanding: Since this is a mid-senior account management role, working knowledge of the restaurant ecosystem (unit economics, delivery margins, competitive landscape, aggregator dynamics) should be expected. Industry familiarity will significantly reduce ramp-up time and improve consultative quality.

Qualifications

• 2-4 years in account management, B2B sales, or enterprise sales (proven progression from SDR/AE to AE or AM role)

Additional Information

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.