Group Commission Coordinator

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Pet Insurance

• Team Member Hotel Rates, other discounts, perks and more

What We’re Looking For: 

The Group Commissions Coordinator is an integral contributor to the billing processes in a high volume financial shared services environment supporting an exciting collection of hotel properties across North America.  This team member calculates and submits for payment all group commissions owed to our valuable third-party meeting planners for placing group business at our hotels.  Timeliness and accuracy of the work performed by the Group Commissions Coordinator is critical.  This team member is the first point of contact for our third-party partners and hotel sales leaders for all matters related to advance and final group commissions payments.  Achievement of aggressive excellence targets while delivering extraordinary customer service to our hotel teams and clients is of utmost importance.  

Who You Are: 

• A relationship builder with a dynamic approach to developing connections  

• A continually curious forward thinker who loves to find creative solutions  

• A team builder with the ability to establish a strong following   

• Comfortable with taking the lead in a variety of settings  

• Collaborator who excels in an exciting, ever-evolving environment  

What You Will Do: 

• Upholds all company and industry standards pertaining to PCI compliance, guest confidentiality, and accounting best practices.  

• Calculates and submits for payment all prepaid and final group commissions owed to third party planners and corporate partners.  

• Reconciles and maintains worksheet of commissions expense to ensure proper accruals are recorded each accounting period.  

• Collaborates with other Billing Services and hotel team members to resolve any discrepancies.  

• Maintains strong relationships with hotel Finance, Sales, and Conference Services team members to ensure client needs are understood and met.  

• Ensure all hotel and vendor inquiries are researched and responded to with a high sense of urgency.  

• Accountable for achievement of metrics and targets associated with the position.  

• Regular attendance in conformance with standards  

• May be required to work varying schedules to reflect business needs  

• Required to attend all training sessions and meetings  

• Ability to perform “Physical Requirements” as explained below  

• Other duties as assigned  

Your Experience Includes: 

• Minimum of 2 years of billing and accounting experience. HS Diploma or GED equivalent preferred  

• 1-2 years customer-facing work experience in hospitality or finance environment  

• Ability to work cooperatively with others, maintain confidentiality, and communicate effectively both written and verbally  

• Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines  

• Ability to perform both standard and intermediate spreadsheet functions using Microsoft Office